- This topic has 19 replies, 2 voices, and was last updated 9 months, 3 weeks ago by
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Hello Support Team,
After updating my theme to the latest version (1.2.1, Jan 9, 2025), my website started displaying only a spinning loader. I deactivated all modules, but the issue persisted.
For now, I have restored my site from a backup, but I would like to ensure that future updates do not cause such problems. Could you help me resolve this issue so I can update the theme without risking the site’s functionality?
Thank you in advance for your assistance.
Best regards,
Hi.
Thank you for contacting us.
Please provide us with your site URL, admin and FTP account. We need access your site to help you debug the issue.
Regards.
Hello,
I send my ftp and wordpress a lot of times as privat reply,
Do you mind to resolve the situation?
Regards
Hello,
I purchased support for this theme and have sent multiple messages but haven't received a response.
Could you please help resolve this issue as soon as possible?
Looking forward to your reply.
Best regards,
Hi.
Sorry for the late response.
I have checked and updated the theme to 1.2.1, the site still works fine. The spinner disappears after all content is loaded. https://prnt.sc/pHwipBCMom0b
Please recheck it.
Regards.
Dear Support Team,
I recently purchased your theme, and I am experiencing some critical issues when using WooCommerce.
- When I apply a discount to a product, the product page stops working.
- When I apply a discount to an entire category, the whole website stops functioning. Instead of loading, it only shows a spinning loader indefinitely.
This issue significantly affects my store’s usability. Could you please investigate and provide a solution as soon as possible?
Looking forward to your prompt response.
Hi.
I have set the discount via the Discount Rules option. The products page still loads fine. https://prnt.sc/FiimLsiby6gk
Please let us know how you see the issue. Where do you set the discount?
Regards.
Hello,
It does not work to apply a discount to a product on the product page or in quick edit on the product page.
RegardsHello,
It does not work to apply a discount to a product on the product page or in quick edit on the product page.
RegardsHi.
Your attached file has the error. Please upload your file to the online store and give us the link again.
Regards.
Hello,
All my messages have disappeared from this support, and nothing is working.
Could you please resolve the issue with my site?I purchased 6 months of support, but your responses always take weeks, and nothing gets resolved.
Regards
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