- This topic has 6 replies, 2 voices, and was last updated 9 months, 1 week ago by
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Hello Yolotheme-Team,
we bought the Rubino Theme on Themeforest. After installing and activating the child-theme, we started to install and activate the plugin.
We noticed, after activating the WooCommerce-Plugin, the site went to a critical website error (see Screenshots attached). With the plugin activated, it was no longer possible to edit, for example the "HOME" or plugins page. We had to reset all the plugins in order to get access again.
There is also a message that the chile-theme, has outdated WooCommerce-Temlates.
Could you please assist us in this matter, which settings or configuration we might have to check in order to get it running. The WooCommerce-Shop will a the fundamental part of the website. Thats why we bought the theme. 🙂
Thank you in advance. Happy weekend.
BBK-Admin
Hi.
Thank you for contacting us.
Please check and provide us with the link image issue again. And provide us with your site URL, admin and FTP account. We need access your site to help you check the issue.
Regards.
Yes, please enable the wp_debug and wp_debug_log and give us the debug content.
Regards.
Hello Jackie,
sorry for the late response. We had to check other parts of the site and server configuration, an it needed some changing.
Good NEWS is -> Its working now!.
Solution...
We figured out, that our setup had not the perfect requirements for WooCommerce, especially the "PHP Memory Limit".
After trying to the following:
1. Set the memory limit to 256 MB in the .htaccess file with (php_value memory_limit 256M)
2. Set the memory limit to 256 MB in the wp-config.php file ('WP_MEMORY_LIMIT', '256M');
3. Contact the web hosting company.
Solution for us was number 3. The PHP limit was strictly set on the server. So no way to set it elsewhere or overwrite it. After changing the contract and moving to another server, it is working now.
Maybe this will help others, if they have the same problem, to solve it quickly.
Thank you for the support.
Greetings
BBK-Admin
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