Giving error in connecting server when i am validating my purchase code

Homepage › Forum › Product Support › Elektron › Giving error in connecting server when i am validating my purchase code

This topic is: not resolved
Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • 1 year, 12 months ago #30571

    rahberfatmi
    Customer
    Topics: 2
    Posts: 6

    1 year, 12 months ago #30574

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    Thank you for contacting us.

    Please give us your site URL and admin account. We will access your site to help you check the issue.

    Thanks.

    1 year, 12 months ago #30580

    rahberfatmi
    Customer
    Topics: 2
    Posts: 6

    I sent you the details in a private reply

    1 year, 12 months ago #30581

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    I don't receive any info from you. Please recheck it.

    Thanks.

    1 year, 12 months ago #30583

    rahberfatmi
    Customer
    Topics: 2
    Posts: 6

    i sent is again and checked the checkbox "Set as private reply".

    1 year, 12 months ago #30584

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115
    This reply has been marked as private.
    1 year, 12 months ago #30585

    rahberfatmi
    Customer
    Topics: 2
    Posts: 6

     

    i have sent you the details on provided email. Please check

    1 year, 12 months ago #30586

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    I have checked your site and helped you import the demo data.

    But have an issue with your site and your server. It can't import the image from our demo site to import to your site.

    I found the issue with cURL error 7. https://wpastra.com/docs/wp_error-curl-error-7-failed-to-connect-to-websitedemos-net/

    Can you check your PHP config and increase the PHP to avoid that issue?

    Please recheck it.

    Thanks.

    1 year, 12 months ago #30587

    rahberfatmi
    Customer
    Topics: 2
    Posts: 6

    I am running PHP 8.2 on the website.

    When I upload the demo from admin it gives "Import successfully" message. Still the website is not behaving as required.

    1 year, 12 months ago #30595

    rahberfatmi
    Customer
    Topics: 2
    Posts: 6

    Hello

    I have deleted the complete wordpress installation and reinstalled wordpress and theme. Again when I am going to validate the purchase code, it is giving me the same error "Some troubles with connecting to Yolotheme server".

    I have activated SSL on the website also. The configuration of the website is also as per the requirement:
    Php version : 8.2
    post_max_size: 2G
    upload_max_filesize : 2G
    WordPress Version: 6.4.2

    Kindly check and install the theme with all the data in the demo.

    1 year, 12 months ago #30598

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    I have rechecked your site, this is your server environment via WooCommerce ->Status: https://prnt.sc/CF0pWTqw7gAX

    Please check your PHP server and increase that value again.

    It still returns this error message with CURL: cURL error 7: Failed to connect to update.yolotheme.com port 80 after 24 ms: Couldn't connect to the server.

    cURL error 7 failed to connect to port 443 – Easy Fix!!

    Please recheck it.

    Thanks.

    1 year, 11 months ago #30617

    rahberfatmi
    Customer
    Topics: 2
    Posts: 6

    Hello

    I have installed and imported the theme. the website is working now. There is some problem with the header only.
    The "All Categories" dropdown and "Cart" option is working. Please check and fix

     

    1 year, 11 months ago #30629

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    Thank you for your feedback.

    I have checked and fixed the categories dropdown issue on your site. https://imgur.com/a/oCxb1Fi

    Please recheck it.

    Regards.

  • Author
    Posts
Viewing 13 posts - 1 through 13 (of 13 total)

You must be logged in and have valid license to reply to this topic.

License required for the following item
Elektron - Electronics Store WooCommerce Theme
Login and Registration

Login