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Hi,
I'm not sure this issue.
I have changed the primary color, and it still normal operation.
You can try to remove cached or you try with keystrokes (Ctrl + Shift + R) to reload your site.
Regards,
Hi,
I have got the same error and i can't autenticate ThemeForest Purchase Code! You solved this problem?
Best,
Álvaro RodriguesHi @alvaro653
Thanks for contacting us.
Please create a new topic then give us your website's URL and admin account & FTP account privately.
We will help you to check soon.
Best Regards,
TracyBui - YoloTheme
No they haven't. And they don't seem to do much at all.
They only blame it on the server/hosting providers, and asked for 3-4 qualities of my service with the servers and connectivity -- EVERY SINGLE ip that Yolo asked me to check -- my server can connect PERFECTLY. Also EVERY single technology and quality is met.Since i know some javaScript i inspected the theme -- since the latest updates THERE IS A F&CKING error in the code -- probably that's where the thing breaks. It is the theme's fault, not yours.
I wont even mention the slow and totally meaningless responses here.
I would NEVER in my life again purchase ANYTHING connected to the YOLO brad / firm / organization.
Hi again, @mitizaro
We are really sorry if you feel unhappy with our customer support. It seems that there is the problem of purchasing code that leads you cannot use.
We contacted our leader and they created new purchase code for you, and you can use normally.
Please check, then feedback us.
Hi again, @alvaro653
Same as @mitizaro, we create new purchase code for you, you can use normally.
In addition, we deleted your latest message about FTP account, it will help you to keep secret your information.
Best Regards,
Tracy Bui - YoloTheme
Where is the new purchase code? on themeforest is the same code.Best,
Álvaro RodriguesHi again, @mitizaro We are really sorry if you feel unhappy with our customer support. It seems that there is the problem of purchasing code that leads you cannot use. We contacted our leader and they created new purchase code for you, and you can use normally. Please check, then feedback us. Hi again, @alvaro653 Same as @mitizaro, we create new purchase code for you, you can use normally. In addition, we deleted your latest message about FTP account, it will help you to keep secret your information. Best Regards, Tracy Bui – YoloTheme
Hi again, @alvaro653
Thanks for your feedback.
We have imported the purchase code on your website.
Please see this image: http://imgur.com/xmZAL0l to view the purchase code.
Check it, then feedback us.
Best Regards,
Tracy
Great! 🙂 Other question, when I try to import the demo, it has been here for several minutes. What's is the problem?Hi again, @alvaro653 Thanks for your feedback. We have imported the purchase code on your website. Please see this image: http://imgur.com/xmZAL0l to view the purchase code. Check it, then feedback us. Best Regards, Tracy
Hi again, @alvaro653
Thanks for your feedback.
Please increase the PHP version and PHP limited as this blog:
https://yolotheme.com/knowledge-base/recommended-php-configuration-limits/
If you still cannot import demo data, please create a new topic and give us your website's URL & admin account. We will help you to check.
Best Regards,
Tracy
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