- This topic has 4 replies, 4 voices, and was last updated 8 years, 3 months ago by
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Hello, tired to fight with numerous bugs of this theme. Could you make a refund?
Hi,
Thanks for contacting us and we are so sorry if you aren't satisfied our theme & plugins.
Please tell us again the problem which you are having when using Motor theme? Because there are many customers using our theme, it works normally.
Best Regards,
Tracy
First of all - i cannot make demo data install by myself - you made something and it worked. I need that i could make it by myself, not with your help. Second - right after that I tryed to make variable product with color and size select as on the demo - it did not worked the way it is on your demo. Third one - i tryed to put "logo" and different "sticky logo" - when I scroll down it shows both. Searching support forum for similar problem I found it - some man had similar problem and you solved it as usual by entering site and changed somethin. Than, after some update, he said, it stopped working again. It is not the way I want my site to work. It takes lot of time to handle problems like this. What would I do, when support period will end and after some update some things that you fixed will break again?
I have bought some other themes before and that is the first time I can see that problems are solved that way.
So I want refund. I dont think I can use this theme - I just have no time for it to handle every bug with support.
Hi Again.
Thank you for feedback us.
Okay, we will refund money for you. Please send a refund request via Envato.
We will approve it.
Thank you.
Jackie.
Hi,
Sorry for the late response.
I would also like to thank you for your feedback.
We have checked the issues you have raised above:
- "When I scroll down it shows both": It seems like it exists on the Motor
- "I tryed to make variable product with color and size select as on the demo - it did not worked the way it is on your demo":
I'm not sure this problem, you may have missed a step. If possible, you can send me a screenshot to clarify more. (We just want our products to be better.)
- And if the support time is over, we are also available to assist you with issues on our Theme.
We will have an update on this issue in the coming version.
** If you would like a refund, you can read the instructions here:
https://help.market.envato.com/hc/en-us/articles/202821460
Thanks,
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