- This topic has 11 replies, 2 voices, and was last updated 8 years, 1 month ago by
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Hi there,
My mobile banner title text is not visible although on the desktop version of the site it is. Could you please help me resolve this?
Thanks
Hi,
Thanks for contacting us.
Please tell us the banner title text which you want to focus? Because we checked your site on PC and mobile devices. they are the same.
Best Regards,
Tracy
Hi Tracy,
The text above the "SHOP NOW" on the mobile version. It is not showing across all the homepage banners. I want the text to be black, like the sub-header (SHOP NOW) below it.
Hi,
Thanks for your feedback.
We are so sorry but we cannot understand your question, we cannot find the text which you want to focus.
Please help us to give us an image which describes your question as clearly as possible.
We will try to help you if possible.
Thank you.
Tracy
Hi Tracy,
When logged in, the screen shows the main header titles for the banner, but once logged off, they dont. This is irrespective of the device used to access the site.
See proof:
1. web-home-banner = no banner title text visible
2. mobile-home-logged on = banner title text showing in BLACK.
I want that the banner title (black)must show even when i am not logged in.
I hope this is clear enough?
Hi again,
Thanks for your feedback.
We understood your question, but we are so sorry we don't see the black text in the banner when we login or log out.
Please see this image:
- When we don't login your website: https://imgur.com/7L2aiiV
When we login your website: https://prnt.sc/gxww21
In addition, we found that you have used the older of Rubino theme, please update the latest version of theme to get rid of all issue.
don't forget to backup all customization files or use the Child theme to write them before updating.
Please check, then feedback us if you still cannot solve your issue.
Best Regards,
Tracy
Hi again,
Thanks for your feedback.
We are so sorry but we cannot help you to update, you need to make by yourself.
You can use the Child Theme to write all customization files, they won't lose when you update our theme & plugin.
Here is the blog about the child theme: https://yolotheme.com/everything-must-know-child-theme/
and here is the documentation how to update our theme:
http://docs.yolotheme.com/rubino/#update_theme
In addition, you can use google search if you don't know something.
Best Regards,
Tracy
Hi again,
Thanks for your feedback.
Your site didn't break when we have got access. Because you have many customization files and custom CSS segment before, you haven't overridden to the newest version.
Please read our post above carefully, then override your Custom Codes again, it will work fine.
Best Regards,
Tracy
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