Purchase Code Validation Fail

[LesComestiquesJacovin]

I was able to register here with my purchase code but not while the installation of the theme in WordPress. Can you help me?

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[j.barnhart]

I am having the same issue. I was able to register here but when I attempt to validate my registration on the installation on my site it says "Purchase Code Validation Failed" in a nice angry little red box in the upper right hand corner. Please help.

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[Tracy Bui]

Hi, @LesComestiquesJacovin and @j.barnhart

Thanks for contacting us.

Please give us your website's URL and admin account privately via checking Set as private reply checkbox.

We will help you to check this issue soon.

P.S with @j.barnhart, please create a new topic then give us your information privately because if you provide your information on this topic, your information doesn't secure.

Best Regards,

Tracy

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[LesComestiquesJacovin]

This reply has been marked as private.

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[Jackie]

Hi.

Thank you for feedback us.

We have added the purchase to your site and validated this code.

Please check it again.

Thank you.

Jackie.

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[LesComestiquesJacovin]

Thank you Jackie, everything seems to work fine now. 🙂

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[LesComestiquesJacovin]

Well... I'm not able to import data, it process and stops at "Import all widgets successfully, please wait process posts...". Can you help me with that too? Thanks!

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[Tracy Bui]

Hi again,

Thanks for your feedback.

We have got access to your website then found that your server has used the PHP version and PHP limited to low. Please refer this documentation to increase them to fix the issue:

https://yolotheme.com/knowledge-base/recommended-php-configuration-limits/

Please check, then contact provider hosting about this issue. Don't forget to feedback us.

Thank you.

Tracy

 

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[LesComestiquesJacovin]

This reply has been marked as private.

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[Tracy Bui]

Hi again,

We have got access to your website then check your Server, please increase these value of this image

https://prnt.sc/gxx7sr

You should increase these value as:

upload_max_filesize = 256M
post_max_size = 256M
max_execution_time = 3000

Please check, then feedback us.

Best Regards,

Tracy

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[LesComestiquesJacovin]

The server can't put 3000 (50 minutes) in php.ini file, so I've put it in htaccess and tried again to import the data, no success.

If I'm not able to import data by tomorrow, I'll suggest my client to find another theme.

Thanks for you help.

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[Tracy Bui]

Hi again,

Thanks for your feedback and We are so sorry if you aren't satisfied our theme&plugins.

Please give us your FTP account to check your source codes. If we cannot solve your question, you can buy another theme.

We are so sorry for any inconvenience and thanks for your understanding.

Best Regards,

Tracy

 

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[Tracy Bui]

Hi again,

Thanks for your feedback and We are so sorry if you aren't satisfied our theme&plugins.

Please give us your FTP account to check your source codes. If we cannot solve your question, you can buy another theme.

We are so sorry for any inconvenience and thanks for your understanding.

Best Regards,

Tracy

 

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[LesComestiquesJacovin]

I've deleted everything (WordPress, Database..) and reinstalled... It works! Thanks.

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[Tracy Bui]

Hi again,

Thanks for your feedback.

if you have the questions, don't hesitate to ask us. We are ready to help you.

Best Regards,

Tracy

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