Slider disappears when using certain images

[Anonymous]

Hi,

I have used the plugin fine successfully with several images on my website. However, when using some images from my media library, the slider plugin will successfully show on the front-end for 0.5s while the page loads but is then hidden/disabled but I am not sure why.

The images seem to display fine if I use SVG, but do not show if I use PNG or JPG (which is what I want to use). My website generates WebP images via WP Rocket so I wasn't sure if that had an impact (as SVG files are not added as WebP images), but even after deactivating WP Rocket (and the rest of my plugins) the issue still persisted.

In the video, you will see me show the slider working for one set of images, then, not working when I change it to a different set. See video: https://streamable.com/0lexy7

Thanks

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[Jackie]

Hi.

Thank you for contacting us.

Please give us your site admin account. We will help you check it soon. Maybe have the CSS issue.

Thanks.

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[Anonymous]

This reply has been marked as private.

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[Jackie]

Hi again.

We have checked your site and see the issue from the web version image of the Imagify plugin. Because the plugin can't get the height of the image when you enabling that option.

Please check it again.

Thanks.

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[Anonymous]

Hi Jackie,

Thanks for checking.

So it's not possible to use WebP images with the plugin at all? I may have to stop using this plugin then as it's quite important for page speed on my website.

Thanks.

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[Anonymous]

I just tried with a different free plugin, this one works with WebP images. I'm not sure if this is something you could add to your plugin in the future?

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[Jackie]

Yes, please let us check it again because we use the jquery to calculate the height of the image tag.

Thanks.

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[Jackie]

Hi again.

We have checked and found that issue, but maybe you have to change the admin account.

Please check it and give us access to your site again. We will help you fix that issue soon.

Thanks.

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[Author]

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