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Topics: 4
Posts: 10I am experiencing so many problems with your theme. As I mentioned before, I reinstalled WordPress and installed the theme again. However, it still does not update. I changed the logo and social media icons as per your instruction and nothing updates. I don't want to email you every two minutes to fix a problem for me. I would appreciate it if you could kindly get in touch and organize a refund so that I can purchase another theme.
Hi again, eluyendyk
Thanks for contacting us.
Firstly, we are really sorry if you doesn't satisfy with our theme & our support.
We have explained and helped you to solve your problem on other topics. You can follow them.
We think, you just have a little attention, you will understand the way of the theme to work.
If you have many problems about this theme, you can ask us. We will try to help you as soon as possible.
We are so sorry for inconvenience and thanks for your understanding.
Best Regards,
YoloTheme
Topics: 4
Posts: 10This reply has been marked as private.Hello, Eluyendyk.
I'm Jackie from YoloTheme.
I'm so sorry for this confuse. Because our theme has two option for page setting, one at theme options and one on page options. Page option will have priority with theme options. That is why you can't see any change at home page when change at theme options.
Now your site has same menu with another page. Please check it and let me know again.
One again, I'm sorry for the old issue.
Regards.
Jackie.
Topics: 4
Posts: 10Hi Jackie,
That is not my only issue.
As I have stated above there are other issues (icons/logo height/coming soon page etc!!!!) and I don't want to waste any more time.
I would appreciate a refund.
Thank you.
Elizabeth
Hi again, Elizabeth
Thanks for your feedback.
We are really sorry, but we cannot give you a refund. Because this is out of rules of Envato.
Our supporters and developers really are helping you fix all our problems. And they are the small problem of configuration. You absolutely fix this and use our theme.
We are really sorry for inconvenience and thanks for your understanding.
Best Regards,
YoloTheme
Topics: 4
Posts: 10Thank you for your feedback. I have logged a complaint at Envato. It is sad that you are so determined to protect your own interests that you will refuse someone who is so unhappy with your product a refund.
My coming soon page is still not working and I can not adjust the logo height (as per your documentation).
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