- This topic has 11 replies, 2 voices, and was last updated 3 years, 9 months ago by
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Posts
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Unable to update Elementor pro from 3.3.1 to 3.3.2
When I update I receive the following error
"Update failed: Download failed. Unauthorized"
Hello.
Thank you for contacting us.
Please give us your site URL, admin account. We will help you check it soon.
Thanks.
Hi again.
We have checked and updated that plugin on your site.
Please check it again.
Thanks.
Not resolved. Can't update to 3.3.4 now. Every time there is an update I have to resort to Support. Not a good experience.
Hi again.
We have added a new version to our server. Now you can get the update request.
Please check it again.
Thanks.
Hi again.
Sometimes have an issue with the update from our server.
Please remove that plugin and reinstall it again. It will get the last version from our server.
Thanks.
Hi again.
You will get the Elementor Pro package from our server, not the Elementor server. So that is why you need to remove that plugin and reinstall it again.
For the revolution slider, if you need a license, please buy that plugin. With our theme package, we don't provide the license key for the premium plugin.
Thanks.
Hi again.
We have received a bad review from you about my theme.
Sorry for the Elementor Pro. We can't include the package in our theme because of Envato Policy. If we give the customer the package, they will block my account and remove all our items.
"Even with the license, we do not allow authors to distribute Elementor Pro in their items. You can only use the basic version and customers can purchase directly from Elementor if they need the Pro version. Please remove Pro from all of your items. "
Sorry for that.
Thanks.
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