Homepage › Forum › Product Support › Rubino › Updated theme and now get fatal error
- This topic has 9 replies, 3 voices, and was last updated 8 years, 4 months ago by
Jackie.
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8 years, 4 months ago #10606
Hi, I updated the to the release of the new theme which now includes layer slider as part of the plugins. Since the updated the Yolo products tab and products masonry doesn't work. I get a fatal error that says "Fatal error: Call to undefined function yolo_get_options() in /home2/sherijen/public_html/rustickorner.com/wp-content/plugins/yl_products_layouts/includes/addon/yl-product-masonry/template/style/style_1.php on line 8", however prior to the update it worked perfectly.
Also now when I make changes in the theme options, because the update turned some of the styles like color back to the default, they don't work either. The choices are actually still in the them options but no matter how many times I clear the history cache or save the color, or do an update on the page on the back-end the choice will not take affect.
I love the theme and it was perfect prior to the update. Now I have several issues.
8 years, 4 months ago #10619Hi, '
Thanks for contacting us.
Please give us your website's URL/ Admin account and FTP account privately via checking Set as private reply checkbox.
We will check your issue as soon as possible.
Best Regards,
Tracy
8 years, 4 months ago #10640This reply has been marked as private.8 years, 4 months ago #10647Hi Sherijen1.
Thank you for feedback us.
The issue from your update version, you are missing update all our plugin. Please update our plugin ( Yolo Rubino Framework, YL Product layout to the latest version) and also update our theme to 1.1.0.1 version.
It will help you fix that issue.
Once again, your site info doesn't correct, I can't access to your site.
Thank you.
Jackie.r
8 years, 4 months ago #10668This reply has been marked as private.8 years, 4 months ago #10681Hi Again.
Please give us your site admin, FTP account again. We will help you check that issue soon.
Thank you.
Jackie.
8 years, 4 months ago #10682This reply has been marked as private.8 years, 4 months ago #10683Hi again,
Thanks for your feedback.
Please give us your website's URL and admin account correctly. We will access to your website then check this issue as soon as possible.
Best Regards,
Tracy
8 years, 4 months ago #10717This reply has been marked as private.8 years, 4 months ago #10732Hi.
Thank you for feedback us.
We have fixed that issue on your site.
Please check it again.
Thank you.
Jackie.
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