- This topic has 10 replies, 4 voices, and was last updated 8 years, 2 months ago by
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Posts
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Dear Yolo Team,
i really need your support
i've updated the thema and yolo related plugins and since this i have serious trouble
- lightbox galeries are not working on product page
- the FAQ section does not open etc.
Can someone check and advise - login credentials can be provided of course.
Thank you!
Hi All.
Sorry for that issue.
We have released update version 1.2.4.1 to fix the issue about js script file.
Shodan: please update this theme again, we don't have your site admin to help you do it.
Ralamboo: We have your site admin account and help you update this theme.
Please check it again.
Thank you.
Jackie.
My mobile menu isn't working since the update. Need it fixed. Site went live today.
Hi Ralamb000.
Sorry for the issue.
Because have the cache on your site.
Now everything works fine.
Please check it again.
Thank you.
Jackie.
Hi, i've already installed 1.2.4.1,
no cache plugin running, several times cleared cache in my browser
when i switch to different theme all is working.
please support !! thank you
Hi, @shodan
Thanks for contacting us.
We have got access to your website then check all pages, they work fine.
Please help us to create a new topic then describe your question as clearly as possible. We will help you to check soon.
Thanks.
Tracy
Hi Tracy,
sorry for my late response - i was on a business trip. the issue still exist as described in the initial post.
lightbox galeries are not working on product page
Can you please login to the site and search in products for "Variable Testproduct" that i've created now to show you the issue with the gallery. As the shop went online now i've created standard products as workaround as the issue is only with the product type "variable".
Can you please urgenty double check ? Thanks
shodan
Tracy, i really need your support.
the variable products are still not working with version 1.2.4.1 and i definately need to improve the shop. please help!
thanks
Boris
Hi again, @shodan
Thanks for getting back to us.
We have got access to your website then checked your issue, we created a variable product on your website, it still works normally.
Please check this link: https://foreverflowers.shop/produkt/test-variable-product/
Best Regards,
Tracy
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