- This topic has 13 replies, 3 voices, and was last updated 8 years, 2 months ago by
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i have problem with Activate Visual Composer.
By clicking on the activation button and logging in, the pop up message shows that there is no license.
🙁
Hi.
Thank you for contacting us.
Yes, we don't provide the activate license for Visual Composer, but don't worry about that. We always provide the latest version in our theme package. If you need to update the Visual Composer, you just need to delete this plugin and reinstall again.
Thank you.
Jackie.
When the plug is off, the page has stopped working. Wp-admin has stopped working. <u></u>
I had to restore the page from the copy<u></u> and I still have the same problem<u></u>
Hi,
Thanks for your feedback.
Please give us your website's URL and admin account privately via checking Set as private reply checkbox. We will help you to check soon.
Thanks.
Tracy
Yes. I found that issue on your site. I have turned off Visual Composer plugin on your site and everything gone.
Can you give us the FTP account? We will help you debug that issue and update the plugin soon.
Thank you.
Jackie.
Hi.
Thank you for contacting us.
Can you check the FTP account info again? We can't access to your site.
Thank you.
Jackie.
Hi Again.
Sorry for the late response.
I have access to your File manager, but the admin account has changed. Are you change the admin password?
Please check it again.
Thank you.
Jackie.
Hi Again.
We have installed the latest version of Visual Composer to your site.
Please check it again.
Thank you.
Jackie.
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