Jackie

Forum Replies Created

Viewing 15 posts - 1,591 through 1,605 (of 5,019 total)
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  • 3 years, 8 months ago in reply to: Celina Framework Plugin FAIL ! #27054

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi again.

    Please give us your FTP account. We need to go to the source code and debug that issue.

    Thank you.

    3 years, 8 months ago in reply to: Demo import failed #27046

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi again.

    We have checked and imported the demo data on your site.

    Please check it again.

    Thanks.

    3 years, 8 months ago in reply to: Celina Framework Plugin FAIL ! #27045

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hello.

    Thank you for contacting us.

    We have checked and fixed that file install on our server.

    Please check it again.

    Thanks.

    3 years, 8 months ago in reply to: Demo Import Failed #27040

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi again.

    We have checked and helped you update that plugin.

    Please check it again.

    Thanks.

    3 years, 8 months ago in reply to: Demo import failed #27039

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi again.

    Please help us increase the Max_input_time to larger https://prnt.sc/z4E_GR_EHHA9

    Thanks.

    3 years, 8 months ago in reply to: Demo import failed #27036

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi again.

    We have checked your site and found that issue.

    Please increase your PHP server config as this article: https://yolotheme.com/knowledge-base/recommended-php-configuration-limits/

    Then we will help you install the demo data soon.

    Thanks.

    3 years, 8 months ago in reply to: Demo Import Failed #27035

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi again.

    Maybe you have changed the admin account. Please give us that info again.

    We will help you check it soon.

    Thanks.

    3 years, 8 months ago in reply to: Load more products limitation #27034

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hello.

    Thank you for contacting us.

    Please give us your site admin account. We will help you check it soon.

    Thanks.

    3 years, 8 months ago in reply to: layout width #27029

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi again.

    I see the ticket was resolved. If you need help, please create another ticket and rise the issue. We will help you check it soon.

    Thanks.

    3 years, 8 months ago in reply to: Demo import failed #27028

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hello.

    Thank you for contacting us.

    As I see, you have clicked to import demo data too many times.

    Please give us your site URL, and admin account. We will help you reset the demo and install it again.

    Thanks.

    3 years, 8 months ago in reply to: Create a second language with Jhana theme… #27027

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi again.

    The flag has displayed in the same line as the menu item. https://prnt.sc/p2H5BW5vuvif

    Please check it again.

    The Polylang, maybe have some file errors when you install it. Don't worry about that, that is a popular plugin and it will update soon if have an issue.

    Thanks.

     

    3 years, 8 months ago in reply to: Demo Pages not imported when installing #27026

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi again.

    That is the off-canvas sidebar, you can add the content to the sidebar via Appearance/ Widgets/ Off Canvas Sidebar: https://prnt.sc/IQkc7BoVBSeA

    You also can remove the toggle icon via theme options/ Header/ Header 2 options/ header customize right navigation config: https://prnt.sc/ymdockvawpJq and disable the Canvas menu option.

    Please check it again.

    3 years, 8 months ago in reply to: Demo Import Failed #27025

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi again.

    Sorry for the late response.

    Yes, we know about that issue from the hosting config for the file permission.

    If you need help, please let us know again.

    Thanks.

    3 years, 8 months ago in reply to: Are you for real putting headings everywhere?? #27024

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Yes, we have checked our theme and found some issues when using the h1 tag on the page. We will check and update our theme soon.

    Thank you for your feedback.

     

    3 years, 8 months ago in reply to: Demo Import Failed #26999

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Do you have Cpanel account? Please give us that info, we need to access your server and check something.

    Thanks.

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