Jackie

[Jackie]

Yes, you can give us your site admin account via this ticket. Don't forget to check the "Set as private reply" box to protect that info.

We will help you check it soon.

Thanks.

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[Jackie]

Hello.

Thank you for contacting us.

Our theme supports the one-click import demo data, please go to Medilab/ Dashboard/ Import data tab. Then you can import the demo data.

Please check it again.

Thanks.

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[Jackie]

Hi again.

We have checked your single product shortcode on your site, we are able to click on the image to go to the product.

We also have the option to enable the product link for the image on the shop page via the theme options/ Shop/ Add Link for Product Image options.

Please check it again.

Thanks.

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[Jackie]

Hi again.

Are you talking about the header? I'm not sure about that question, please explain that again.

If yes, you can give us your site admin account. That will help us access your site and check the config.

Thanks.

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[Jackie]

Hello.

Thank you for contacting us.

As I see, you forget to enable WPBakery Page builder.

Please enable that plugin and check it again.

If you still have the issue, please give us your site URL, admin account. We will help you check it soon.

Thanks.

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[Jackie]

Hi again.

Please give us your page URL using that shortcode.

We will help you check the issue soon.

Thanks.

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[Jackie]

Hi again.

We have checked and fixed the auto-play issue on your testimonial.

Please check it again.

Thanks.

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[Jackie]

Hi again.

For the submenu animation, we have the option to select the animation for submenu hover via theme option/ header/ submenu animation option.

We also added the CSS to help you show the borderline when hovering over the menu item.

Please check it again.

Thanks.

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[Jackie]

Hello.

Thank you for contacting us.

On the last version, we don't need to activate the Redux Framework and Metabox plugin. After deactivating two plugins and save the theme option again. Now the menu works fine.

Please check it again.

Thanks.

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[Jackie]

Hi again.

We have checked and found the issue from the default function of the WooCommerce plugin. It doesn't allow to display the attribute have 2+word, and it also doesn't display the product have more than 3+ attribute on the product title.

You can find the function in this file /wp-content/plugins/woocommerce/includes/data-stores/class-wc-product-variation-data-store-cpt.php function: generate_product_title().

As I see your attribute (Modelli figure, Modello Clip) have 2+ word at name and slug. Please use 1 word for the product attribute and try it again.

Please check your product attribute config again.

Thanks.

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[Jackie]

Yes, if you need help, please let us know again.

Thanks.

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[Jackie]

Hi again.

Are you talking about the duplicate attribute? As I see, your product config has duplicated the content.

Please check it and let us know again.

Thanks.

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[Jackie]

yes, if you need help, please let us know again.

Thanks.

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[Jackie]

Hello.

Thank you for contacting us.

Yes, we have checked that code to unregister the custom post type member, but it doesn't work.

To remove that post type, you should go to our plugin and disable the code at this file:

wp-content/plugins/kannabis-framework/includes/posttypes/member.php line 77.

Please check it again.

Thanks.

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[Jackie]

Yes, if you need helps, please let us know again.

Thanks.

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