Jackie

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Viewing 15 posts - 2,266 through 2,280 (of 5,036 total)
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  • 5 years, 3 months ago in reply to: error on page and cannot access backend wp-admin #25004

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hello.

    Thank you for contacting us.

    Please give us your site URL, admin, and FTP account. We will help you check that issue soon.

    Thanks.

    5 years, 3 months ago in reply to: Footer changing #24997

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi again.

    1. To increase your site speed, you can use the cache plugin and cache server as Cloudflare.

    2. We have added excerpt length config for the class tab featured shortcode. Please go to edit the shortcode and input the string number to display as you want.

    3. To translate the search page, you can use the Loco Translate plugin to translate the string in our theme and on this page.

    You can change the search page layout via the theme options/ Blog/ Search page.

    Please check it again.

    Thanks.

    5 years, 3 months ago in reply to: hi my theme is not working properly some of files automatically lost #24996

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hello.

    Thank you for contacting us.

    Please give us your site URL, admin account. We will help you fix the issue soon.

    Thanks.

    5 years, 3 months ago in reply to: THEME PROBLEMS since last update. #24995

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hello.

    Thank you for contacting us.

    Please give us your site URL, admin account. We will help you check the issue soon.

    Thanks.

    5 years, 3 months ago in reply to: The Purchasing Code is not working #24994

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hello.

    Thank you for contacting us.

    1. Yes, you need to activate the purchase code to install the required plugin.

    Please give us your site URL, admin account. We will help you check that issue soon.

    Thanks.

    5 years, 3 months ago in reply to: Editing in Elementor issues #24981

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hello.

    Thank you for contacting us.

    Please give us your site URL, admin account. We will help you check the issue soon.

    Thanks.

    5 years, 3 months ago in reply to: Theme Critical Error #24980

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hello.

    Thank you for contacting us.

    We have received your email, we will check and help you via email.

    Thanks.

    5 years, 3 months ago in reply to: BeGreen Tree Shop Home Page (Demo Import) #24979

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Thanks.

    5 years, 3 months ago in reply to: BeGreen Tree Shop Home Page (Demo Import) #24973

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hello.

    Thank you for contacting us.

    Yes, maybe the issue from the import, some config have missed.

    Please give us your site URL, admin account. We can help you check the config and setup your site like our demo again.

    Thanks.

    5 years, 3 months ago in reply to: Not Install Import Demo #24971

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi serlica

    Yes, if you need help, please let us know again.

    Thanks.

    5 years, 3 months ago in reply to: Not Install Import Demo #24969

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi serlica

    Please contact us via [email protected] email and give us your site info, admin account. We will help you check that issue soon.

    Thanks.

    5 years, 3 months ago in reply to: Unable to edit Footer from Elementor #24966

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Yes, if you still have the issue, please let us know again.

    Thanks.

    5 years, 3 months ago in reply to: Unable to Edit HotSpot Settings #24964

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Yes, if you have a question, please let us know again.

    Thanks.

    5 years, 3 months ago in reply to: Unable to Edit HotSpot Settings #24962

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi again.

    We have checked and updated the last version of that plugin to help you fix that issue.

    Please check it again.

    Thanks.

    5 years, 3 months ago in reply to: Unable to edit Footer from Elementor #24961

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi again.

    We have checked your site, maybe the issue from the PHP config.

    Please follow the link below and increase your PHP server config and try it again.

    Recommended PHP Configuration Limits

    Thanks.

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