Jackie

[Jackie]

Hi again.

Sorry for the late response.

Can you check your server again? It has block my IP, we can't access your site admin.

An incorrect login request to your CMS has been detected that for security we have blocked. So we can check it open a ticket to the Support Department with the following ID and IP address:

ID: 8x30N8f0kaUA7j9dDpFWnj1V (200)

Your IP address: 14,177,235.13

Thanks.

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[Jackie]

Hi.

Thank you for contacting us and sorry for the late response.

Please give us your site admin account. We will help you check that issue soon.

We have checked our site and found the issue with background video on the mobile. It has the CSS hide that video on the mobile.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us and sorry for the late response.

Please give us your site admin account. We will help you check that issue soon.

We have checked our site and found the issue with background video on the mobile. It has the CSS hide that video on the mobile.

Thanks.

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[Jackie]

Hi again.

Sorry for the late response.

Tracy has left our company. We have checked and found the issue from the Autoptimize plugin with lazy load image config. After turn off the option, the logo has appeared on the archive page.

Please check it again.

Thanks.

 

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[Jackie]

Hi again.

Sorry for the late response.

As I see, the Instagram sill appear on your site. https://prnt.sc/oxhr69

Please check it and let us know again.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us and sorry for the late response.

Please give us your site URL, admin account. We will help you check it again.

If yes, please give us the FTP account too. We also need to check the source code.

Thanks.

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[Jackie]

Hi again.

2. For the "Shipping options will be updated during checkout", please check the string in our theme language file.

4. For the "Search products…" please check the string in our theme language file.

5. For the "Returning customers" and another string, please find the string in our theme language file.

Please check it again.

Thanks.

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[Jackie]

Sorry, we have access to your site and fixed that issue.

Please check it again.

Thanks.

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[Jackie]

Hi again.

1. For compare products string, please check the option at YITH/compare /table settings/ and change the string on the table title config.

2. For the "Shipping options will be updated during checkout" please check the string in WooCommerce plugin.

3. For Wishlist, please check the option at YITH/ Wishlist/ default wishlist title.

4. This is woocommerce widget, please the woocommerce plugin again.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

Please give us your site URL, admin account. We will help you check that issue soon.

Thanks.

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[Jackie]

Hi again.

Sorry for the late response.

For the shortcode translate, please check the language at Yl Products layouts Bestruct.

https://prnt.sc/ooh6da

It will help you translate some keyword.

Please check it again.

Thanks.

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[Jackie]

Hi again.

With the translated file, you can't put the language to the parent theme, it will be lost when you updating the theme.

Please save the language file to custom or system folder. https://prnt.sc/omcrwd

Do you have the cache on your server? Please give us the FTP account info again. We need to check the source code.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

We have checked your site and found the issue from row animation.

After removed the animation the content display on your site.

Please check it again.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

We have checked and fixed the issue on your site.

The issue from your custom CSS for the top bar.

Please check it and let us know again if you still have that issue.

Thanks.

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[Jackie]

Hi again.

Sorry for the late response.

With the mobile, you need to have another custom CSS:

@media (max-width: 480px){
  .recent-news-home_2 .recent-news-container article .post-thumbnail {
    height: auto;
  }
}

Please check it again.

Thanks.

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