Jackie

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Viewing 15 posts - 3,871 through 3,885 (of 5,032 total)
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  • 6 years, 10 months ago in reply to: Quantity of product cart icon and cart page #19531

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi again.

    Sorry for the late response.

    With the car mini on the menu item, we only count the product name, not the product quantity. If the client wants to know the correct quantity, they can click to the cart item. It will show the product with quantity.

    That is our mini cart process. We will consider changing the logic of mini cart on the next time.

    Thanks.

    6 years, 10 months ago in reply to: YOLO instagram don't show all pictures #19529

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Sorry, my IP is 123.24.178.90

    For the Instagram limit, we have the option to get the total image display via the shortcode. You need to input the image want to show via the shortcode.

    Please check it again.

    https://prnt.sc/ozqk11

    Thanks.

    6 years, 10 months ago in reply to: Instragram sliders shows not all images #19521

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Yes, please check it and give us the wp-admin link again.

    Thanks.

    6 years, 10 months ago in reply to: YOLO instagram don't show all pictures #19520

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128
    This reply has been marked as private.
    6 years, 10 months ago in reply to: Broken theme after make Demo import #19514

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi.

    Thank you for contacting us and sorry for the late response.

    Yes, we will check and refund money for you soon.

    Thanks.

    6 years, 10 months ago in reply to: NOTHING RESPOND WELL ON THIS THEME!!!! DON'T BUY IT!!!! #19513

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi.

    Thank you for contacting us.

    Can you give us your site URL, admin account? We will help you check it again.

    Or if you want to refund the money, please send a request to Envato, we will check it and progress it soon.

    Thanks.

    6 years, 10 months ago in reply to: Missing header image on blog page and single article page #19511

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi.

    Thank you for contacting us and sorry for the late response.

    We have checked your site and fixed the issue for blog heading page. The issue from the config at Theme options/ Blog/ Blog Archive Title.

    Please check it and let us know again if you still have the issue.

    Thanks.

    6 years, 10 months ago in reply to: Logo in the middle after scrolling #19510

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi again.

    Sorry for the late response.

    Can you check your server again? It has block my IP, we can't access your site admin.

    An incorrect login request to your CMS has been detected that for security we have blocked. So we can check it open a ticket to the Support Department with the following ID and IP address:

    ID: 8x30N8f0kaUA7j9dDpFWnj1V (200)

    Your IP address: 14,177,235.13

    Thanks.

    6 years, 10 months ago in reply to: Yolo video on mobile #19509

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi.

    Thank you for contacting us and sorry for the late response.

    Please give us your site admin account. We will help you check that issue soon.

    We have checked our site and found the issue with background video on the mobile. It has the CSS hide that video on the mobile.

    Thanks.

    6 years, 10 months ago in reply to: Yolo video on mobile #19508

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi.

    Thank you for contacting us and sorry for the late response.

    Please give us your site admin account. We will help you check that issue soon.

    We have checked our site and found the issue with background video on the mobile. It has the CSS hide that video on the mobile.

    Thanks.

    6 years, 10 months ago in reply to: Cannot change page title image on Shop Page #19507

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi again.

    Sorry for the late response.

    Tracy has left our company. We have checked and found the issue from the Autoptimize plugin with lazy load image config. After turn off the option, the logo has appeared on the archive page.

    Please check it again.

    Thanks.

     

    6 years, 10 months ago in reply to: Instragram sliders shows not all images #19506

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi again.

    Sorry for the late response.

    As I see, the Instagram sill appear on your site. https://prnt.sc/oxhr69

    Please check it and let us know again.

    Thanks.

    6 years, 10 months ago in reply to: YOLO instagram don't show all pictures #19505

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi.

    Thank you for contacting us and sorry for the late response.

    Please give us your site URL, admin account. We will help you check it again.

    If yes, please give us the FTP account too. We also need to check the source code.

    Thanks.

    6 years, 10 months ago in reply to: How can I translate the whole website ? #19463

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi again.

    2. For the "Shipping options will be updated during checkout", please check the string in our theme language file.

    4. For the "Search products…" please check the string in our theme language file.

    5. For the "Returning customers" and another string, please find the string in our theme language file.

    Please check it again.

    Thanks.

    6 years, 10 months ago in reply to: Problem with Partners logo showing in black #19450

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Sorry, we have access to your site and fixed that issue.

    Please check it again.

    Thanks.

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