Forum Replies Created
-
Posts
-
Hi.
Thank you for feedback us.
Can you give us your site URL and admin account?
Our developer will help you check it soon.
Regards.
Jackie.
Hi.
Thank you for contacting us.
Are you mean three gray balls when loading gallery? This is visual composer shortcode animation.
We think we can't hide it.
Regards.
Jackie.
Hi Amirmacgad.
Thank you for feedback us.
We have checked your site and we see your theme version too old.
Please update our latest version of this theme, because we have the config for shop product display fit rows will help you fix this issue.
Regards.
Jackie.
Okay, with contact form error at contact page, you just need to go to edit page, select contact form shortcode and select contact form again. Now it works.
Please check it again.
Regards.
Hi Pda.
Thank you for contacting us.
With page title background option, we have two positions for the change it. One at theme option, and one at page options.
We have checked the chisiamo page and see you have custom page title background.
Maybe your issue resolved.
Please check it and let us know again.
Regards.
Jackie.
Hi Pda.
Thank you for feedback us.
We have fixed this issue with the filter function.
Please check your site and let us know again.
Regards.
Jackie.
Hi.
We have checked your site and fixed this issue with home page blank. Because when you change your product category, you need to select the data source for product category tab shortcode again.
Please check your site and let us know again.
Regards.
Jackie.
Hi Amirmacgad.
Thank you for feedback us.
Can you give us your site admin account?
Our developer will help you check this issue on your site soon.
Regards.
Jackie.
Hi Cagose.
Thank you for feedback us.
Can you give us your site admin account?
Our developer will help you check this config on your site.
Regards.
Jackie.
Hi Ashley.
We found plugin " WooCommerce Prices By User Role " make your visual composer not work.
I have disabled this plugin and please check it again.
Regards.
Jackie.
Hi Again.
Can you give us your site URL and admin account?
Our developer will help you check this issue soon.
Regards.
Jackie.
Hi Gumbeaux.
To increase the width of the off-canvas menu, you can use this custom CSS on theme options/ custom CSS
nav.yolo-canvas-menu-wrapper { width: 300px; // change width value as you want. }Regards.
Jackie.
Hi Gumbeaux.
Can you give us your site URL, admin account, and FTP account too?
We will help you check this issue on your soon.
Regards.
Jackie.
Hi.
Thank you for waiting for us.
We have checked your site and updated the latest version of this theme on your site to helped you fix this issue.
Please check it again.
Regards.
Jackie.
Hello.
Thank you for contacting us.
Can you tell me more about activating Visual Composer? Our theme doesn't support activating code. This code just use for auto gets update plugin.
If you want the latest version, please contact us, we will give you latest version of this plugin.
Regards.
Jackie.
