Jackie

Forum Replies Created

Viewing 15 posts - 436 through 450 (of 5,025 total)
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  • 1 year, 11 months ago in reply to: Correct size of header image #30783

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us and sorry for the late response.

    We have checked and fixed your header logo issue. https://prnt.sc/sMqQHdeZKx6j

    Please recheck it.

    Regards.

    1 year, 11 months ago in reply to: Demo Content missing on fresh installed homepage #30776

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    Please give us your site URL, admin account. We will access your site to help you check that issue.

    On our demo, we have use the placeholder image to reduce the import time.

    Regards.

    1 year, 11 months ago in reply to: Problem with Plugin “Real Cookie Banner” #30772

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    I have checked and fixed that issue with our plugin. Now you can use the Real Cookie plugin.

    Please recheck it.

    Regards.

    1 year, 11 months ago in reply to: Problem with lazyload #30767

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    I think the issue is from the Optimize CSS delivery config. When I unchecked that option, the portfolio worked fine. https://prnt.sc/B2i2EFyCiIAy

    Please recheck it.

    Regards.

    1 year, 11 months ago in reply to: Customize Page Distorted #30766

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    Please use the Theme options to configure the site.

    Thanks.

    1 year, 11 months ago in reply to: Double slashes #30765

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Yes, if you need help, please let us know again.

    Regards.

    1 year, 12 months ago in reply to: Problem with lazyload #30759

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    I have checked and fixed that issue on your site when turn on the lazy load image.

    Please recheck it.

    Regards.

    1 year, 12 months ago in reply to: single product page not working #30758

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    I have checked and helped you remove the space on the single product. https://prnt.sc/8s1zRS12KKDH

    The single product still gets the layout from the product block post.

    Please recheck it.

    Regards.

    1 year, 12 months ago in reply to: Problem with lazyload #30753

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Yes, I have checked and found that issue on your site. But can you give me the FTP account? I can't use the WP File Manager plugin to edit the source code. https://prnt.sc/izNCTXERcmHU

    Thanks.

    1 year, 12 months ago in reply to: Problem with lazyload #30749

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    I have access to your site and enabled the lazy load config. https://prnt.sc/-TQhnvMmZ27T

    I have checked the front-end, and the portfolio image still works fine. https://prnt.sc/7oqFcnTlZmfd

    Please recheck it.

    Regards.

    2 years ago in reply to: Plugin broken after url change #30745

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    Maybe you need to save permalink config again.

    Please give us your site URL and admin account. We need access to your site to help you check that issue.

    Regards.

    2 years ago in reply to: Problem with lazyload #30744

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    Please give us your site URL, admin account. We need access your site to help you check that issue.

    Regards.

    2 years ago in reply to: Reorder Portfolio Items? #30743

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    Currently, we are ordering the item by post date. You can use the 3rd plugin "Post Types Order" to change the portfolio order.

    Please recheck it.

    Regards.

    2 years ago in reply to: I cannot edit the footer #30742

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    To edit the footer, please go to Elementor/ Settings/ General and check to footer post type: https://prnt.sc/P71zXBmgcJUx

    Then you can edit the footer with Elementor.

    Please recheck it.

    Regards.

    2 years ago in reply to: Problems with Trainers (add new/My Training Schedule does not show classes) #30732

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    This is the config for the trainer custom field: https://prnt.sc/_t1YT9lZ0w7d

    You need to add the trainer ID for the field as you want.

    Please recheck it.

    Regards.

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