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Hi there,
I recently made a copy of a website that uses the rubino theme, then today validated the theme and updated it.
everytime i Add the Rubino framework (activate) my site breaks. WordPress login page will not load.
going here https://crtest5.co.uk/wp-admin/ gets me a blank screen
going here: https://crtest5.co.uk/wp-login.php gives me this error >> "Error: Cookies are blocked due to unexpected output."
if i deactivate Rubino Framework, i can login.
can anyone help?
this is the site
Hi.
Thank you for contacting us.
Can you give us your site admin and FTP account info? We will access to your site and help you check it soon.
Thanks.
Hi again.
Please give us the FTP account too, we need to access your source code, enable the debug log to check the issue.
Please check it and give us that info soon.
Thanks.
Hi again.
We have checked your site and found the issue from PHP config. Please follow that link and increase your PHP config as our recommended. It will help you solve that issue.
https://yolotheme.com/knowledge-base/recommended-php-configuration-limits/
Thanks.
Hi again.
We have checked and fixed the Framework plugin issue.
For the Customizer issue, we also change the theme to the default theme, it still can't work. We need more time to check it.
For our theme, we use the Theme options to change the theme config, we don't use the customizer. So you still can change the theme options as you want.
Please check it again.
Thanks.
I was using customiser, before this happened.
I use customiser to add my own CSS, now i'm sort of stuck, as i cannot see or edit what i have done.
if you could please look into it that would be awesome, thank you very much.
speak soon
I also believe that the CSS i have enter into customise is no longer being reference by the site, hence i'm missing certain page stylings, font etc....
any news? i'm over a week behind on this project.
because not having customise is such an issue for me i decided, to create a fresh installation of wordpress on a new domain.
i add the rubicon theme, the first time i add your framework from "Install Required Plugins" i get errors immediately.
**The plugin generated 4 characters of unexpected output during activation. If you notice “ headers already sent ” messages, problems with syndication feeds or other issues, try deactivating or removing this plugin.**
I'm at a point now that i'm considering changing theme completely, as this is holding me back.
Hi again.
Sorry for the late response.
1. For the "headers already sent" issue, we have fixed that issue when activating the plugin.
2. For the Customize issue, we also disable your plugin, change the theme, the issue still appears on your customize. I think you should remove and reinstall the site again. You also can try another theme.
Please check it and let us know again.
Thanks.
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