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Hi There,
I hate to start an email off in such a negative way but I am beyond frustrated in lack of assistance I have been receiving from this theme. It has many issues that I have been asking for help on. It seems that once a problem is "fixed" it creates a new problem for me and the functionality of my website is altered. I wish I would have never used this theme because of all of the issues I have had. Pictures stacking, Pictures not displaying properly, footers not displaying properly, visual composer not working, your team disabling paid plugins and the functioning of my site. Now I am getting this weird text box on my home page and I can't get rid of it because of the problems with the visual composer. I have put so much time and lots of money into this website for it to work so poorly. Also it takes an incredibly long time for the filters to load (this is not and internet speed issue). I paid to use this beautiful template and I expect it to work properly and get the help that I need in a timely matter. I have put in many tickets for help and the issues are still not solved. Because of all of these issues I am unable to submit this project to my client and have now missed my deadline because of all of the issues with the Sofani theme. I need help and I need it ASAP. Do you have a phone number of someone I can speak to about all of these issues? I don't care if I have to stay up in the middle of the night to get this correct but I need this website to work properly!
Please get back to me ASAP.
Thanks,
Ashley
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