Cannot Update Elementor Pro to Latest Version from 3.3.1 to 3.3.2

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This topic contains 30 replies, has 2 voices, and was last updated by  Jackie 1 month, 3 weeks ago.

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  • 5 months, 2 weeks ago #25453

    Jackie
    YoloTeam
    Topics: 0
    Posts: 3282
    This reply has been marked as private.
    4 months, 3 weeks ago #25533

    faia
    Customer
    Topics: 1
    Posts: 19

    Hi,

    Again, cannot update to latest version of Elementor Pro (3.4).

    Error: Update failed: Download failed. Unauthorized

    How can we fix this problem on permanent basis?

    I have attached login info below. Please fix this.

     

    4 months, 3 weeks ago #25534

    faia
    Customer
    Topics: 1
    Posts: 19
    This reply has been marked as private.
    4 months, 2 weeks ago #25542

    Jackie
    YoloTeam
    Topics: 0
    Posts: 3282

    Hi faia.

    We have updated the new version to our server and on your site.

    Please check it again.

    Thanks.

    4 months, 2 weeks ago #25565

    faia
    Customer
    Topics: 1
    Posts: 19

    Thanks.

    A new version is release now Elementor Pro 4.1. We cannot update it again: Update failed: Download failed. Unauthorized

    Why we are not authorized? We have paid theme with paid support. Why dont you fix it on permanent basis.

    Please check it again.

    Same login info.

    Thanks.

    4 months, 2 weeks ago #25566

    faia
    Customer
    Topics: 1
    Posts: 19
    This reply has been marked as private.
    4 months, 2 weeks ago #25570

    Jackie
    YoloTeam
    Topics: 0
    Posts: 3282

    Hi again.

    To update the Elementor Pro, please remove that plugin on your site and reinstall it again. It will get the new version from our server to install on your site. It gets the package from our server, not the Elementor server.

    Thanks.

    3 months ago #25754

    faia
    Customer
    Topics: 1
    Posts: 19

    Hi,

    A new version is releasee now Elementor Pro 3.4.2. We cannot update it again: Update failed: Download failed. Unauthorized

    Please fix this.

    It is very bad that every time there is an update, we have to contact you to update to latest version.

    Thanks.

    3 months ago #25755

    faia
    Customer
    Topics: 1
    Posts: 19
    This reply has been marked as private.
    3 months ago #25766

    Jackie
    YoloTeam
    Topics: 0
    Posts: 3282

    Hi again.

    Sorry for that, we have updated the last version to our server and also updated that plugin on your site.

    Please check it again.

    Thanks.

    2 months, 2 weeks ago #25863

    faia
    Customer
    Topics: 1
    Posts: 19

    Hi,

    A new version is released now Elementor Pro 3.5. We cannot update it again: Update failed: Download failed. Unauthorized

    Please fix this.

    It is very bad that every time there is an update, we have to contact you to update to latest version.

    Thanks.

    2 months, 2 weeks ago #25864

    faia
    Customer
    Topics: 1
    Posts: 19
    This reply has been marked as private.
    2 months, 1 week ago #25867

    Jackie
    YoloTeam
    Topics: 0
    Posts: 3282

    Hi again.

    We have checked and updated that plugin on our server and your site.

    Please check it again.

    Thanks.

    1 month, 3 weeks ago #25969

    faia
    Customer
    Topics: 1
    Posts: 19

    Hi,

    A new version is released now Elementor Pro 3.5.2 We cannot update it again: Update failed: Download failed. Unauthorized

    Please fix this.

    It is very bad that every time there is an update, we have to contact you to update to latest version.

    Thanks.

    1 month, 3 weeks ago #25970

    faia
    Customer
    Topics: 1
    Posts: 19
    This reply has been marked as private.
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