Cannot Update Elementor Pro to Latest Version from 3.3.1 to 3.3.2

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This topic contains 21 replies, has 2 voices, and was last updated by  Jackie 2 weeks, 3 days ago.

Viewing 7 posts - 16 through 22 (of 22 total)
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  • 1 month, 2 weeks ago #25453

    Jackie
    YoloTeam
    Topics: 0
    Posts: 3077
    This reply has been marked as private.
    3 weeks ago #25533

    faia
    Customer
    Topics: 1
    Posts: 13

    Hi,

    Again, cannot update to latest version of Elementor Pro (3.4).

    Error: Update failed: Download failed. Unauthorized

    How can we fix this problem on permanent basis?

    I have attached login info below. Please fix this.

     

    3 weeks ago #25534

    faia
    Customer
    Topics: 1
    Posts: 13
    This reply has been marked as private.
    2 weeks, 6 days ago #25542

    Jackie
    YoloTeam
    Topics: 0
    Posts: 3077

    Hi faia.

    We have updated the new version to our server and on your site.

    Please check it again.

    Thanks.

    2 weeks, 4 days ago #25565

    faia
    Customer
    Topics: 1
    Posts: 13

    Thanks.

    A new version is release now Elementor Pro 4.1. We cannot update it again: Update failed: Download failed. Unauthorized

    Why we are not authorized? We have paid theme with paid support. Why dont you fix it on permanent basis.

    Please check it again.

    Same login info.

    Thanks.

    2 weeks, 4 days ago #25566

    faia
    Customer
    Topics: 1
    Posts: 13
    This reply has been marked as private.
    2 weeks, 3 days ago #25570

    Jackie
    YoloTeam
    Topics: 0
    Posts: 3077

    Hi again.

    To update the Elementor Pro, please remove that plugin on your site and reinstall it again. It will get the new version from our server to install on your site. It gets the package from our server, not the Elementor server.

    Thanks.

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Viewing 7 posts - 16 through 22 (of 22 total)
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