Can't customise theme

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This topic contains 12 replies, has 3 voices, and was last updated by  Jackie 7 months, 3 weeks ago.

Viewing 13 posts - 1 through 13 (of 13 total)
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  • 8 months, 2 weeks ago #27499

    Anonymous
    Topics: 1
    Posts: 6

    after instalation theme, there are non CSS and JS.

    we can't customise theme.

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    8 months, 2 weeks ago #27504

    Jackie
    YoloTeam
    Topics: 0
    Posts: 4244

    Hello.

    Thank you for contacting us.

    Please give us your site URL and admin account. We will help you check that issue soon.

    Thanks.

    8 months, 1 week ago #27530

    Anonymous
    Topics: 1
    Posts: 6
    This reply has been marked as private.
    8 months ago #27531

    Jackie
    YoloTeam
    Topics: 0
    Posts: 4244

    Hi again.

    We have checked your site, it gets the wrong URL for the script

    https://13.38.221.225.nip.io/wp-content//bitnami/wordpress/wp-content/plugins/trusmile-framework/framework/ReduxCore/assets/js/vendor.min.js?ver=3.6.18

    Do you know the site config for that URL?

    Please give us an FTP account. We also need to check the source code.

    Thanks.

    8 months ago #27535

    Anonymous
    Topics: 1
    Posts: 6
    This reply has been marked as private.
    8 months ago #27536

    Anonymous
    Topics: 1
    Posts: 6
    This reply has been marked as private.
    8 months ago #27542

    Jackie
    YoloTeam
    Topics: 0
    Posts: 4244
    This reply has been marked as private.
    8 months ago #27543

    Anonymous
    Topics: 1
    Posts: 6
    This reply has been marked as private.
    8 months ago #27549

    DigitalArtworks
    Customer
    Topics: 3
    Posts: 11

    I have the same problem.
    What should i do?

    Please help.

    8 months ago #27554

    Jackie
    YoloTeam
    Topics: 0
    Posts: 4244

    Hi rrashdan.

    Please check the file permission on the plugins folder. We can't change the file with Filezilla :

    /bitnami/wordpress/wp-content/plugins/trusmile-framework/trusmile-framework.php: open for write: permission denied

    Error:        File transfer failed

     

    Hi DigitalArtworks

    Please check the comment on your topic and give us your site info. We will help you check it soon.

    Thanks.

    7 months, 3 weeks ago #27567

    Anonymous
    Topics: 1
    Posts: 6

    i gived you all permission for this file.

    7 months, 3 weeks ago #27568

    Anonymous
    Topics: 1
    Posts: 6

    any update?

    7 months, 3 weeks ago #27571

    Jackie
    YoloTeam
    Topics: 0
    Posts: 4244

    Hi again.

    Please check it again.

    Error:        /bitnami/wordpress/wp-content/plugins/trusmile-framework/framework/ReduxCore/framework.php: open for write: permission denied

    Error:        File transfer failed

    We still can't change the file with your FTP account. Please check the FTP account and the owner group permission.

    Thanks.

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