Homepage › Forum › Product Support › Giraffe › Error adding new class categories
- This topic has 10 replies, 2 voices, and was last updated 5 years, 2 months ago by
Jackie.
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5 years, 3 months ago #22945
Hello.
Need help. I am unable to add new class categories. The save button does not appear. An error message is also shown (image 01). I was able to include two class categories through the page of adding new classes (image 02), however, the classes I added, do not appear but definitions of the element Yolo Teacher (image 03). What do I do?
5 years, 3 months ago #22949In addition, I received the following email from WordPress (Sorry if there is an error, I translated the email with Google Translate).
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Hello.
Since WordPress 5.2 there is an internal feature that detects when a plugin or theme causes a fatal error on your website and notifies you with this automatic email.
In this case, WordPress detected an error with its plugin: YOLO Timetable.
First, visit their website (http://nossofruto.com.br/) and check if there are any visible problems. Then, visit the page where the error was found (http://nossofruto.com.br/wp-admin/edit-tags.php?taxonomy=class_category&post_type=yolo_class) and check if there are any visible problems.
Please contact the support team where you host your website for help investigating this issue.
If your website appears to be broken and you cannot access your control panel as usual, WordPress now has a special "restore mode". This allows you to securely login to your dashboard and investigate further.
To keep your site safe, this link will expire in 1 day. Don't worry about it, however, a new link will be emailed to you if the error occurs again after the link expires.
When seeking help with this problem, you may be asked to provide some of the following information:
WordPress version 5.5.1
Current theme: Yolo Giraffe (version 1.0.1)
Current plugin: YOLO Timetable (version 1.0.0)
PHP version 7.3.5
Error details
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An error of type E_ERROR was caused in line 72 of the file /var/www/html/nossofruto.com.br/web/wp-content/plugins/yolo-timetable/inc/post-types/add-meta-boxes/class -meta-boxes.php. Error message: Uncaught Error: Call to undefined function wc_placeholder_img_src () in /var/www/html/nossofruto.com.br/web/wp-content/plugins/yolo-timetable/inc/post-types/add-meta- boxes / class-meta-boxes.php: 72
Stack trace:
# 0 /var/www/html/nossofruto.com.br/web/wp-includes/class-wp-hook.php(287): Yolo__Timetable__Class_Meta_Boxes-> class_category_add_meta_field ('class_category')
# 1 /var/www/html/nossofruto.com.br/web/wp-includes/class-wp-hook.php(311): WP_Hook-> apply_filters ('', Array)
# 2 /var/www/html/nossofruto.com.br/web/wp-includes/plugin.php(478): WP_Hook-> do_action (Array)
# 3 /var/www/html/nossofruto.com.br/web/wp-admin/edit-tags.php(524): do_action ('class_category _...', 'class_category')
# 4 {main} thrown
5 years, 3 months ago #22951Hi.
Thank you for contacting us.
Please give us your site URL, admin and FTP account. We will help you check and resolve that issue soon.
Thanks.
5 years, 2 months ago #23016This reply has been marked as private.5 years, 2 months ago #23024Hi again.
We have checked and fixed that issue on your site. Now you can add class category.
Please check it again.
Thanks.
5 years, 2 months ago #23040Hi Jackie!
Thank you very much. I'm already managing to include the categories.
Now I have another question: I don't know if it has anything to do with the change you made, but I can't use WordPress in Portuguese anymore, even though it is configured for the language (attached image). Do you know how to fix this?
Another question is about updating plugins: I am not able to update the Slider Revolution and the Yolo Giraffe Framework. I've already downloaded the files in my Envato Market folder (where I bought the theme) and haven't updated. And when in my downloads on the Yolo website, the page is not found (attached image). How do I update these plugins?
Thanks again.
5 years, 2 months ago #23055Hi again.
1. For the back-end language, we have changed your user language to English to check your site via the edit profile. We have roll back your site to Portuges langauge.
2. We also updated your plugin to latest version.
3. To download the file or package, please go to themeforest.
Thanks.
5 years, 2 months ago #23107Hi Jackie! Thank you very much, WordPress has returned to Portuguese.
But I'm still unable to update two plugins: Slider Revolution and WPBakery. I downloaded the Themeforest files, but both are out of date (attached images). How do I update?
5 years, 2 months ago #23116Hi again.
We have installed the last version of the WPBakery page builder and revolution slider on your site.
We will update our theme package on Envato soon.
Thanks.
5 years, 2 months ago #23121Thank you Jackie! I received an email from Envato informing me of the update. I downloaded the package and updated the plugins and theme.
5 years, 2 months ago #23131Yes, if you have the issue, please let us know again.
Thanks.
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