7 years, 1 month ago #5031
we uploaded your theme successfully, and then after hitting the button "activate", both the front and back end of our site crashed with this Fatal Error.
Fatal error: Cannot redeclare tgmpa() (previously declared in /home/wp_d6xujd/test.nissanraceshop.com/wp-content/plugins/custom-banners/include/tgm/class-tgm-plugin-activation.php:2126) in /home/wp_d6xujd/test.nissanraceshop.com/wp-content/themes/yolo-motor/framework/tgmpa/class-tgm-plugin-activation.php on line 2118
Please help!7 years, 1 month ago #5034
Thank you for choosing our product.
Can you give us your site URL, admin account, and FTP account too? We will help you fix this issue soon. Maybe has some function conflict with your site.
Jackie.7 years, 1 month ago #50477 years, 1 month ago #5054
Your site is broken, because custom banner plugin also calls tgm activate the function. It conflicts with my theme. I have disabled this plugin. Now this theme works fine.
You can check it and setup your data.
Jackie.7 years, 1 month ago #5078
Thanks Jackie for your fast service!!!7 years, 1 month ago #50797 years, 1 month ago #5081
Thanks for contacting us.
1> To have Home V6 as our demo website, you should import our sample data. After importing, you will have all pages as our demo website.
Here is our documentation: http://docs.yolotheme.com/motor/#installation
and Video tutorial: https://www.youtube.com/watch?v=x9bVlPG3KYw
2> You don't see our shortcodes because you haven't installed our recommended/ required plugins yet. We have got access to your website then installed for you.
Now you can create a new page > add shortcode > you will see Motor Shortcodes tab as this image:
YoloTheme7 years, 1 month ago #5083
Thank you for waiting us.
I have checked your site and found the issue with my product shortcode. Because your site has too many items ( ~3k product items), it makes our shortcode not work. I'll check my shortcode and update soon.
Please wait for us again.
Jackie.7 years, 1 month ago #5096
Thank you so much! I was going crazy trying to figure it out...that makes sense. Thanks for your help...looking forward to hearing back from you soon!
Just a heads up...this is currently on our test site...as soon as I get comfy with your theme, we will apply it to our main site...so please let me know what changes are being made so I can apply them to our main site when we are ready to do the switch!
Scott7 years, 1 month ago #5098
I have update this plugin and help you fixed issue with our shortcode.
I also setup this home v6 for you http://www.test.nissanraceshop.com/home-v6/
Check it and let me know if you have any question.
I also recommended PHP setup for you, please increase your PHP setting to avoid error.
Jackie.7 years ago #52987 years ago #5299
Thanks for your feedback.
You should give us the admin account of this website: http://www.nissanraceshop.com/
We will access your Dashboard to configure Home V6 of Motor theme for you.
YoloTheme7 years ago #53007 years ago #5301
We have got access to your website, then checked:
- You haven't installed our plugins yet. We installed all our plugins for your website.
- You should import our sample data to get all pages of our website You will have Home V6 after importing).
After importing, you will have a website as this demo http://demo.yolotheme.com/motor
It will help you to easily to change or edit the configurations of your website.
Here is our video tutorial: https://www.youtube.com/watch?v=x9bVlPG3KYw
- Note: We have checked the PHP configuration limits by going to WooCommerce > System Status of your website > they are too small. You need to increase them to help you import our sample data easily. Don't forget to read this topic: https://yolotheme.com/knowledge-base/recommended-php-configuration-limits/
Please check, then feedback to us soon.
YoloTheme7 years ago #5303
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