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1. I added categories from the menu option. I can't see an option that allows me to link those pages to my shop categories. Please kindly advice me on how to fix that because when I click on those pages it doesn't show the products on the page. It shows empty
2. I'm struggling to change the email address, phone number and working hours on the header option I selected. Please kindly help me change them with the following: Email: [email protected], Phone: +27 11 079 0588
Kindly find my admin login details above to help me check it out and correct the error.
3. I will like to find out if the theme has any option that allows the display of different colors of a particular product and also how to add the pictures to it. I've attached a screenshot of what I'm trying to describe here to give you clear idea of what I'm referring to.
4. I will like to know how the customize the default footer I've selected to what I want by imputing the details I want in them and remove what I don't want because not much information on that was shared in the theme documentation.
I've just noticed that I installed the Theme incorrectly with the wrong Domain URL and will like to reinstall it again on a fresh WordPress link I've created. I have already deleted the one I installed with the wrong URL.
Now all I have is the purchase code and will like to know how I can download the Theme again in the Zip File because I no longer have that on my new PC.
Please do kindly provide me with detailed information on how to download the Theme again using my purchased code.
Kindest regards
Hello.
Thank you for contacting us.
Please get the theme package from the Envato download page. Install the theme and import the demo data, then we will help you check and fix all the issues above.
Thanks.
The problem is that the Theme was purchased for me by someone else using his on own Envato account and I've been struggling to get hold of the person to download it again and send it to me. I will like to know if there's an alternative way of downloading the Theme from my end since I have all the credentials and Purchase Code of the Theme the guy that bought it sent to me?
Regards and I await your response
Yes, I see your purchase code. Please give us your site URL, admin account. We will help you install the theme on your site.
Thanks.
Good Day,
I was able to retrieve the downloaded Theme and have re-installed it successfully; kindly disregard my last message to you. I need your assistance with the follow:
1. I'm struggling to change the email address, phone number and working hours on the header option I selected. Please kindly help me change them with the following: Email: [email protected], Phone: +27 11 079 0588. Remove the working hours
2. I will like to find out if the theme has any option that allows the display of different colors of a particular product and also how to add the pictures to it. I've attached a screenshot below of what I'm trying to describe here to give you clear idea of what I'm referring to.
3. I will also like you to help me remove the SOFANI on my select footer and replace it with my company Logo which you can find in the media.
Kindly find my account login details below:
Administrative URL: https://exceptionalhostfurniture.co.za/wp-admin/
User Name: admin
Password: exceptionalism100CAI look forward to your prompt response as always.
4. I will also like to know how I can setup a MEGA MENU and SHOP Like the one in this theme https://demo.yolotheme.com/sofani/home-lookbook-v1/
Perhaps you can help me set it up on my Menu so that they can all be linked and connected to my shop. All I need to do is to change their names to what I want them to be and remove the ones I don't want. I Love the way the 2 different Menus I've mentioned above look on the Theme and I want exactly that for my company website.
5. I will like to know where to install Facebook Pixel Code On My Website
Hi again.
Please give us your site URL, admin account. We will help you check it soon.
Thanks.
Good Day,
I was able to retrieve the downloaded Theme and have re-installed it successfully; kindly disregard my last message to you. I need your assistance with the follow:
1. I'm struggling to change the email address, phone number and working hours on the header option I selected. Please kindly help me change them with the following: Email: [email protected], Phone: +27 11 079 0588. Remove the working hours
2. I will like to find out if the theme has any option that allows the display of different colors of a particular product and also how to add the pictures to it. I've attached a screenshot below of what I'm trying to describe here to give you clear idea of what I'm referring to.
3. I will also like you to help me remove the SOFANI on my select footer and replace it with my company Logo which you can find in the media.
4. I will also like to know how I can setup a MEGA MENU and SHOP Like the one in this theme https://demo.yolotheme.com/sofani/home-lookbook-v1/
Please do help me set up the Menu so that they can all be linked and connected to my shop using the categories I've already created in my shop. I Love the way the 2 different Menus I've mentioned above look on the Theme and I want exactly that for my company website.
5. I will like to know where to install Facebook Pixel Code On My Website
Kindly find my account login details below:
Administrative URL: https://exceptionalhostfurniture.co.za/wp-admin/
User Name: admin
Password: exceptionalism100CAI look forward to your prompt response as always.
6. I'm not sure what has happened to my website as its no longer Live. Please do help me check and fix whatever the issues are. It's very strange because as at yesterday, everything was fine and now it's a different story. Please do help me check it out
Good Day,
I need your assistance with the follow:
1. I'm struggling to change the email address, phone number and working hours on the header option I selected. Please kindly help me change them with the following: Email: [email protected], Phone: +27 11 079 0588. Remove the working hours
2. I will like to find out if the theme has any option that allows the display of different colors of a particular product and also how to add the pictures to it. I've attached a screenshot below of what I'm trying to describe here to give you clear idea of what I'm referring to.
3. I will also like you to help me remove the SOFANI on my select footer and replace it with my company Logo which you can find in the media.
4. I will also like to know how I can setup a MEGA MENU and SHOP Like the one in this theme https://demo.yolotheme.com/sofani/home-lookbook-v1/
Please do help me set up the Menu so that they can all be linked and connected to my shop using the categories I've already created in my shop. I Love the way the 2 different Menus I've mentioned above look on the Theme and I want exactly that for my company website.
5. I will like to know where to install Facebook Pixel Code On My Website
Please kindly ignore the number 6 issue and help me resolve the 5 above. I look forward to your prompt response as always.
Hi again.
1. We don't see the email or phone number on the header. Please check it again.
2. For variation product with image selection.
Yes, we have supported the variation with type images. Please go to Products/ Attributes and add a new attribute with type image. Then you can add the image option to that attribute.
If you want to use another image option, you need to create another attribute with a type image.
3. Yes, we have enabled the WPbakery page builder for the footer block, and helped you change the footer logo.
4. That is the mega menu option, we have helped you add that menu on your site.
5. If you want to add the script, you can add the custom code via the theme options/ custom CSS & Script.
Please check it again.
Thanks.
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