1 year, 8 months ago #16496
Bought the theme some time ago and up until now, I am unable to design or customize the site to preferred choice.
1. I am able to change the header logo, but the top bar is not visible despite the tweaking.
2. The footer is also not been able to be edited and customized.
3. It seems almost any changes on the theme doesn't reflect on site. And actually the customer is waiting for what has been shown during the demo view.
I am unable to do anything like other themes bought from themeforest.
Please need help to do the customization. Or maybe opt for a refund.
Thank you1 year, 8 months ago #16498
Have been able to add the top bar, in exception of which nothing seems to work
https://aromahausshop.com/ the site1 year, 8 months ago #16499
Thanks for contacting us.
Please give us your admin account and FTP account privately via checking Set as private reply checkbox.
We will check the action of your website as soon as possible.
YoloTheme1 year, 8 months ago #165011 year, 8 months ago #16502
Can you help us to check your information again? Because we cannot access your FTP account, admin accounts incorrect.
YoloTheme1 year, 8 months ago #16503
In addition, please list all your questions about our theme. We will guide you immediately.
YoloTheme1 year, 8 months ago #165041 year, 8 months ago #165061 year, 8 months ago #16507
I have checked your site and it still normal works.
To Customize the Elektron theme, please use Theme Options instead of Customizer.
- Footer custom: you go to Footer Block -> Edit a footer available or Add new a Footer. After completion, you go to Theme Options -> Footer -> Set "Footer" that you created.
Best regards.1 year, 8 months ago #16509
Thank you for the reply.
I have been using the theme option but it doesn't reflect when I refresh the site.
Also when I try to edit the footer using the footer blocks, I'm unable to do so especially with the logo because WPBakery page builder is not available here and I can't find the image link too to edit with hmtl format.
I hope you understand. Thank you.1 year, 8 months ago #16510
I have login your site and try to change the primary color (http://prntscr.com/jxvz54) -> The frontend displays the primary color selected.
Footer Block: WPBakery page builder is available here. I have changed the logo (Footer 4), you can reload your site and check. https://prnt.sc/jxvy5h
*** Maybe the cache caused this problem, you can remove the cache or try with the anonymous browser again.
Thanks.1 year, 8 months ago #16511
Very thankful for the support. I will follow the process and any other challenge, I will consult.
Thank you1 year, 8 months ago #16514This reply has been marked as private.
You must be logged in and have valid license to reply to this topic.