1 month, 1 week ago #23791
This is my website link: https://www.selimmouzannar.com/
1- the WPML multi language plugin is not working anymore, please test the website links using other languages than english, for exp in french when you click on the menu and go to collection page it takes us to another page, do the comparison between french and english links please, maybe it is something related to the plugin, please advise,
2- the WPBakery Page Builder is not working i cannot edit any page
3- weird links parameters are appearing: https://www.selimmouzannar.com/?v=79cba1185463
the v parameter is showing now and it is affecting the SEO, can you please find a quick solution for this
there are a lot of plugins that need to be updated, but am afraid to update anything and loose the website or the content,
This is very urgent as the owner of the website is having a lot of issues while editing the website, please check this ASAP and let me know your solutions,
I appreciate your help,
Thank you!1 month, 1 week ago #23793
any reply?1 month, 1 week ago #23800
Thank you for contacting us.
Please give us your site admin account. We will help you check the config again.
Thanks.1 month, 1 week ago #238031 month, 1 week ago #238051 month, 1 week ago #23818
The username and password don't correct. Can you check it again?
Yes, you can share the site info via private reply.
Thanks.1 month, 1 week ago #238271 month ago #23833
As I see, your site plugin and theme has outdated. That is why you can't edit the page with WPBakery Page builder. Do you have any customize on our theme and plugin folder? If yes, please let me know about the custom, we will help you backup the custom before updating the theme and plugin.
1. Please backup the website.
2. Give me the FTP account.
3. Please let us know about the customize on our theme and plugin, then we will help you update the theme and plugin. A lot of plugins need to update to compatible with WP 5.6.
Thanks1 month ago #238411 month ago #23848This reply has been marked as private.1 month ago #238511 month ago #238531 month ago #23870
We have checked and helped you updated the theme and plugin, also fixed 3 issues.
1. For the WPML collection page in French language, as I see, you set the wrong URL for product category page in the French language, The link for French language is: https://www.selimmouzannar.com/product-category/beirut-basic/?lang=fr
Or you should translate the Product Category Slug again.
2. For the page builder, we have found the conflict with this plugin: "Redirect After Login, Registration & Logout".
After deactivate that plugin, you can edit the page with WPBakery Page builder.
3. For the V=xxx, please follow that link, we have fixed that issue by changing the WooCommerce config.
Please check it again. I'm afraid your site has some missing when updating the theme and plugin.
Thanks.1 month ago #23885
Now we lost all website functionalities, we will revert to the older version as it was before,
But since you found solutions to the problems we are facing, can't we fix them with the older version of rubino template?
We have to revert the web as it was before the updates, but we need to fix the below issues:
1- WPML plugin ( by the way the links were working before normally, we did not change anything and it is now redirecting to different wrong URLs )
2- Page builder if the plugin is conflicting with another one we can stop the redirect after login plugin and it will be fixed with the older version of rubino ?
3- For the V=xxx, will check it with the older version of rubino as well once we revert it as it was,
My concern is if we revert to the older version of Rubino now, it will work correctly if we fix each plugin by itself ?
The website is not able to accept payments now, the B2B link has disappeared a lot of functions have disappeared too,
Please this is urgent as the website is ONLINE and people are making transactions through it, we cannot leave it like that, we need to find a quick solution ASAP please my email is super urgent, if we can contact each other by phone calls it will be even better.
Thanks !1 month ago #23896
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