Unable to customize theme after installation

[rahul-kakkar]

Hi,

I have recently purchased yolo-finanzen theme and after the installation, I have encountered issues that are blocking me to customize the theme. I have followed the documentation to install the theme both via admin area and by ftp.

After successfully installing and activating the theme, the tabs are not accessible (e.g. Purchase Code Verify, Install Plugins, Import Data etc.) When clicked, I am stuck on the same page.(looks like broken link). Under "Install plugins" I get "forbidden" message when trying to install the plugins. Please help!

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[Jackie]

Hello.

Thank you for contacting us.

Please give us your site URL, admin account. We will help you check it soon.

Thanks.

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[rahul-kakkar]

This reply has been marked as private.

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[rahul-kakkar]

Hi Jackie,

Here is the site url https://cysep.com/

Do u want the admin credentials?

Thanks

Rahul

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[Jackie]

Yes, I need the admin credential to access your site's back-end.

Thanks.

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[rahul-kakkar]

This reply has been marked as private.

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[Jackie]

Hi again.

Please change the theme folder permission to read & write. We can't change it on the yolo-finanzen folder.

Thanks.

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[rahul-kakkar]

Hi Jackie, I have changed the permissions. Please check.

 

Thanks

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[Jackie]

Hi again.

We found the 500 internal server error on your theme, please change the permission to the wp-config.php file to read & write. We need to enable debug log to find the issue.

If yes, please give us your FTP account. We can use the WP File Manager to change the source code, but sometimes it will raise the issue when editing the PHP file.

Thanks.

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[rahul-kakkar]

Hi Jackie,

 

Can you try again, I have updated the permissions for wp-config.php

 

Thanks

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[Jackie]

Hi again.

Can you tell me know about that URL https://cysep.com/wp-content/bitnami/wordpress/?

Where is the bitnami folder? Do you have a cPanel account? I'm afraid the issue is from the config or folder install.

Thanks.

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[rahul-kakkar]

wordpress folder is in /opt/bitnami/wordpress

Are u able to uninstall and install the theme again?

 

thanks

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[rahul-kakkar]

hi again Jackie,

 

did you find a solution?

 

thanks

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[Jackie]

Can you give us your Cpanel account? We need to debug the config and source code.

Thanks

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[rahul-kakkar]

Hi Jackie

 

Can I please get an update  on this?

 

Cheers

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