1 year, 9 months ago #26710
I have recently purchased yolo-finanzen theme and after the installation, I have encountered issues that are blocking me to customize the theme. I have followed the documentation to install the theme both via admin area and by ftp.
After successfully installing and activating the theme, the tabs are not accessible (e.g. Purchase Code Verify, Install Plugins, Import Data etc.) When clicked, I am stuck on the same page.(looks like broken link). Under "Install plugins" I get "forbidden" message when trying to install the plugins. Please help!
Attachments:You must be logged in to view attached files.1 year, 9 months ago #26716
Thank you for contacting us.
Please give us your site URL, admin account. We will help you check it soon.
Thanks.1 year, 9 months ago #26717This reply has been marked as private.1 year, 9 months ago #26718
Here is the site url https://cysep.com/
Do u want the admin credentials?
Rahul1 year, 9 months ago #26721
Yes, I need the admin credential to access your site's back-end.
Thanks.1 year, 9 months ago #26724This reply has been marked as private.1 year, 9 months ago #26727
Please change the theme folder permission to read & write. We can't change it on the yolo-finanzen folder.
Attachments:You must be logged in to view attached files.1 year, 9 months ago #26732
Hi Jackie, I have changed the permissions. Please check.
Thanks1 year, 9 months ago #26737
We found the 500 internal server error on your theme, please change the permission to the wp-config.php file to read & write. We need to enable debug log to find the issue.
If yes, please give us your FTP account. We can use the WP File Manager to change the source code, but sometimes it will raise the issue when editing the PHP file.
Thanks.1 year, 9 months ago #26738
Can you try again, I have updated the permissions for wp-config.php
Thanks1 year, 9 months ago #26741
Can you tell me know about that URL https://cysep.com/wp-content/bitnami/wordpress/?
Where is the bitnami folder? Do you have a cPanel account? I'm afraid the issue is from the config or folder install.
Thanks.1 year, 9 months ago #26742
wordpress folder is in /opt/bitnami/wordpress
Are u able to uninstall and install the theme again?
thanks1 year, 9 months ago #26745
hi again Jackie,
did you find a solution?
thanks1 year, 9 months ago #26751
Can you give us your Cpanel account? We need to debug the config and source code.
Thanks1 year, 9 months ago #26752
Can I please get an update on this?
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