- This topic has 13 replies, 4 voices, and was last updated 9 years ago by
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Posts
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Hello,
I need help with variations products. If Yolo Sofani Framework is actine then I cannot change variations preloader keeps spiningas https://i.imgur.com/CXoBc2J.png Could you help me with this issue.
Thanks for the help
Tomas
Hi.
Thank you for contacting us.
Can you give us your site URL, admin, FTP account?
We will help you check that issue again.
Thank you.
Jackie.
Hi,
Thanks for getting back to us.
We have got access to your website then checked the version of Sofani which you are using. You have used the older version of Sofani theme (1.0.6). Please update the latest version (1.3.6) to get rid of all issue.
Don't forget to backup all customization file before updating.
Best Regards./
Tracy
Hi,
Because you have used the older version of Sofani theme so you need to update by manual update.
- Step 1: Backup all custom files (files which you have edited some code). Or you can use Child Theme to save all custom files
- Step 2: Deactivate current theme by going to Appearance > Themes and activate any other themes such as the Default WordPress 4.x Twenty Fourteen.
- Step 3: Update and re-install new version
Best Regards,
Tracy
I updates theme, and woocommerce problem seems to be fixed but now I have some new issues, could you please help me with them:
1. If I try to edit portfolio settings I get such view https://i.imgur.com/xTgVP3B.png. Preloader keeps spinning and settings doesn't load.
2. In portfolio page image carousel doesn't load http://www.simetria.lt/portfolio/privatus-buto-interjeras-druskininkuose/
3. How can I fix responsive header https://i.imgur.com/xP7v9Yy.png ?
Thank you for help.
Tomas
Hi, Tomas
Thanks for your feedback.
1> We deactivate 3 third-party plugins: Akismet Anti-Spam, Meta Box, Wordfence Security the Yolo Portfolio shortcode works fine.
2> we checked your website but it seems that your website met the issue of the caurosel issue. Please give us your FTP account to check this issue.
3> We don't meet the issue of Header style https://prnt.sc/gz7jo5
Please check, then feedback us soon.
Best Regards,
Tracy
Hi again.
Please check the FTP account again. It doesn't work.
Thank you.
JackieHi,
Please update Sofani theme last version. We have several updates to be compatible with Woo 3.x and optimize JS and CSS.
(
- You go to Themeforest -> Download Sofani last version
- To avoid unintended incident. Please backup theme and plugin before update last version.
- Remove old theme
- Install new theme.
)
Best regards,
Hello,
I have updated theme few days ago. When did you release new version?
Tomas
Hi,
You are using Sofani Theme version 1.0.6.
Currently, Sofani last version is 1.3.6
Please check again!
Thanks,
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