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I have a big problem. All my website is down. Website doesn't display, this is juste one white page, but I have all my page in the back office in admin of wordpress... What's happened please?!
Hi,
Thanks for contacting us.
Suddenly, Does your website meet this issue? Or you installed and configured third-party plugins or sections.
Your information doesn't enough for us to help you.
Can you provide us with your website's URL/ admin account privately?
We will try to help you soon.
Thanks.
YoloTheme
Hi again,
We are trying to import our sample data on your website now. In addition, please give us your FTP account to access your source codes privately.
We will check your code if needed.
Thanks.
YoloTheme
Hi again,
Our developers are checking your website so you shouldn't access and change anything.
Please tell us to know if you still need to help. If not, we will log-out to your website.
Thanks.
YoloTheme
We also helped you to fix all issues. Now you can configure your website normally. You should check then create the menu again.
Thanks.
YoloTheme
Hi again,
- You have clicked to Import Demo many time, this cause you have many menus on your website. You should delete theme then create again.
- We disabled some third-party plugins on your website, it seems that they cause the white page issue.
- In addition, we also installed the newest version of Visual Composer plugin. Now you can edit the elements of the page successfully.
Please check, then feedback us if you have the questions.
Thanks.
YoloTheme
Hi again,
Thanks for your feedback.
We have got access to your website then check again your logo. It still works fine. Please see this image: https://prnt.sc/k5h06h
You can check again, then feedback us if you get other points.
Thank you.
YoloTheme
Hi,
Thanks for contacting us.
1- Please go to Theme Options > Header > Header 2 Options > Header Customize Right to turn on Social Profile as this image: https://prnt.sc/k5yrf5
We also turn on Social profile on your website.
2- To change the background or color of header, you can go to Theme Options > Header > Header 2 Options > Header Navigation to change: https://prnt.sc/k5yswy
Please check, then feedback us soon.
Thank you.
YoloTheme
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