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Hi guys,
I got an Error 500 every single time I activate the Yolo-Kidzone-Library plugin. I have tried different solutions, like creating a new htaccess file or increase the PHP memory limit, but nothing seems to work really. I've read other user having the same issue on the forum but all I found is that you asked him/her for login details. Could you please help me with this?
Thanks and regards
Hello, Palmamkt.
Thank you for choosing our product.
Can you give us your wp-admin account? we need to check something on your site. I don't know what is make your site not working and have this bug.
Regards.
Jackie.Hello Ivan,
Yes, I see your issue. I have been activated yolo library, and your site gets 500 Error, Do you have FTP account? Can you give it for us?
We will debug our code to find the solution for you.
Regards.Hi Ivan,
I'm sorry for late response.
I have been checked your FTP account, but I can't find your site escuelainfantilpeques.
Maybe have access permission with this account?
Please check this account again.
Regards.
Jackie.Hello, Ivan.
Okay, we have been helped you fix issue with our plugin, now your site working fine and you can install our demo data.
Check it and feedback us again if you still have issue,
Regards.
Jackie.Hello Jackie,
The difference between a good theme and a great theme is the customer service...and you are world class!
Thanks very much.
Best wishes
Ivan
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