7 months ago #20164
My website was updated to the latest WordPress version post that the whole page went haywire. Could you please help me with the fix? Attaching screengrab for your reference.
Web url -https://anuthamway.com
Thanks a lot.6 months, 3 weeks ago #20172
Thank you for contacting us.
As I see, the plugin folder doesn't exist on your site.
Please give us your site admin account again.
Thanks.6 months, 3 weeks ago #20191This reply has been marked as private.6 months, 3 weeks ago #20193
Please check your folder config again. It can't create a folder when installing the plugin.
Thanks.6 months, 3 weeks ago #20194This reply has been marked as private.6 months, 3 weeks ago #20208
We have checked and found the issue from your plugins folder. https://prnt.sc/q8qlpo
As I see, you have changed the plugins folder to "plugins1". That is a reason you can't get the plugin for your site.
We have fixed that issue on your site.
Please check it again.
Thanks.6 months, 3 weeks ago #20211
Thanks a lot, Jackie.
There is some issue with a W3 total cache plugin. I wanted to increase the page speed but there was some issue.
Also, the homepage is looking haywire.
Attaching screengrab for your reference.6 months, 3 weeks ago #20218
Yes, we have checked and found the issue from the cache plugin.
Now everything fine.
Please check it again.
Thanks.6 months, 3 weeks ago #20221
Thanks a ton.
I just have one more issue. When I check the google page insight I am getting low ranking on desktop and mobile version it is giving me an error. Could you please help me with the same. I am attaching screengrab for the same.
Raisin6 months, 2 weeks ago #20235
Yes, We have installed the cache plugin to help you improve the site speed.
Can you check it again?
Thanks.6 months, 2 weeks ago #20273
Mobile insight is still 11. There are some issues with the plugins and theme as per the suggestion.
I hope you can resolve the same. Attaching the screengrab for your reference.
Thanks.6 months, 1 week ago #20286
Sorry for the late response.
Can you help us disable the captcha for the home page? We need to disable that first.
Thanks.6 months, 1 week ago #20289
Hey no worries, I have disabled the captcha.
Raisin6 months, 1 week ago #20302
We have checked and helped you improve that score. https://prnt.sc/qfu6hs
To improve that score, it also depends on your plugin install on your site. You can check it again.
Thanks.6 months, 1 week ago #20303
Thanks a lot.
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