1 year, 1 month ago #27732
I'm testing my customers and admin emails after order (with real payment) via booked plugin in celina theme.
I notice that I don't received the customer (and admin) appointment reminder as it's planned.
But I saw on my back office (Booked>EMails) this note(also on screenshot):
Please Note: WordPress crons do not run unless someone visits your site. Because of this, some reminders might not get sent out. To prevent this from happening, you would need to setup cron to run from the server level using the following command:
*/5 * * * * wget -q -O - https://the-living-stones.fr/wp-cron.php?doing_wp_cron
But I don't know how to do this... could you help me please.
Attachments:You must be logged in to view attached files.1 year, 1 month ago #27734This reply has been marked as private.1 year, 1 month ago #27739
Hello, in fact I realise that I don't receive any email from Booked plugin (confirmation, reminder...) since I I'm in real payment mode (woocommerce)... only those from Woocommerce. (see the screenshot).
Please help me fixing this.
Best regards.1 year, 1 month ago #27752
To add a cron job to server, you can follow the article below:
Or you can contact your hosting provider.
Thanks.1 year, 1 month ago #27754
Please install the WP SMTP plugin to config the email function on your website.
Then recheck it.
Thanks.1 year, 1 month ago #27761
Thanks for your feedback. I just wrote to my hosting provider. I'll let you know if it's ok.
I see that you've sent a 2cd message, do I need to also add this plugin if the cron job works?1 year, 1 month ago #27771
Do the email function works fine on your site? Some hosting doesn't provide the email function. So you need to use the 3rd plugin to config the SMTP on your site.
Thanks.1 year, 1 month ago #27781
The hosting provider did install the cron job on my website, but it's still not working.
Woocommerce's emails are OK, they are sent after ordering.
But Booked's emails are not. It's an issue at least for the "appointment reminder e-mail" which is only generated by booked (for confirmation emails, woocommerce could be enough).
Do you know what I can do to fix this?
Because I would rather not add a new "emails plugin" if this one can work...
Thanks for your feedback.1 year, 1 month ago #27794
Yes, as I see, the reminder function doesn't work. Please try the solution from Booked to fix the email issues. https://prnt.sc/lkjFn8dNVV25
Maybe the issue is from the email function.
Thanks.1 year ago #27805
ok, it is the one you suggest me earlier!
I'll try and let you know if it's ok!
Thanks.1 year ago #27828
Yes, please check it and let us know again if you still have the issue.
Thanks.1 year ago #27829
I'm lost... I installed Easy WP SMTP and still not working.
So, woocommerce's emails are still all OK
But for Booked's emails not.
Admins'email are OK (confirmation and reminder sent for admin), but no emails for clients (confirmation or reminder). As I told you, I really need the reminder email to be send... (it's not in spam either)...
I've created tickets with woocommerce and wordpress.org, but any of them have a solution.
I don't know what to do else...1 year ago #27855
Sorry for the late response.
We need to debug the reminder function.
Please give us the FTP account, we can't use WP File manager to change the source code.
Thanks.1 year ago #27864This reply has been marked as private.1 year ago #27894
Hello, I have no news about this issue.
Can you tell me if you've been able to fix it yet (for me to make new test)?
You must be logged in and have valid license to reply to this topic.