Jackie

Forum Replies Created

Viewing 15 posts - 136 through 150 (of 5,019 total)
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  • 10 months ago in reply to: Critical Website Error after activating WooCommerce Plugin with Rubino Theme #31791

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Yes, please enable the wp_debug and wp_debug_log and give us the debug content.

    Regards.

    10 months ago in reply to: Theme errors #31789

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    Thank you for contacting us.

    With the WooCommerce outdated template file issue. We will check and update our theme soon. You still can use the theme without the issue.

    Regards.

    10 months ago in reply to: Critical Website Error after activating WooCommerce Plugin with Rubino Theme #31788

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    Thank you for contacting us.

    Please check and provide us with the link image issue again. And provide us with your site URL, admin and FTP account. We need access your site to help you check the issue.

    Regards.

    10 months ago in reply to: Line Warning #31787

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    I have checked and help you fix the front-end menu display issue.

    Please recheck it.

    Regards.

    10 months ago in reply to: Revolution slider not working woth the latest version of the sofani framework #31786

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    Thank you for contacting us and sorry for the late response.

    I have checked your site, the revolution slider still works fine. https://prnt.sc/QW6kqOIhs4yl

    Please recheck it and let us know again if you still have the issue.

    Regards.

    10 months ago in reply to: Yolo image carousel #31785

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    It has the conflict carousel library with the Elementor plugin. We will update our theme to fix that issue soon.

    Regards.

    10 months ago in reply to: After updating my theme my site doesn´t work #31784

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    Sorry for the late response.

    I have checked and updated the theme to 1.2.1, the site still works fine. The spinner disappears after all content is loaded. https://prnt.sc/pHwipBCMom0b

    Please recheck it.

    Regards.

     

    10 months ago in reply to: problems translating some parts of the text in the template #31782

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    Sorry for the late response.

    We have checked and fixed that language issue on your site. https://prnt.sc/E-gzHZ3AEPLY

    Please recheck it.

    Regards.

    10 months, 1 week ago in reply to: How do you install the demo? #31754

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi Billym.

    After installing the theme and importing the demo data. You will have the site the same as our demo.

    Then you can edit the page with the Elementor.

    Please recheck it.

    Regards.

    10 months, 1 week ago in reply to: Yolo image carousel #31752

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    We have checked and fixed that issue on your site.

    Please recheck it.

    Regards.

    10 months, 1 week ago in reply to: problems translating some parts of the text in the template #31751

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    Thank you for contacting us.

    We can't see the attached file. Please upload your file to the online image upload site and give us the link.

    Regards.

    10 months, 1 week ago in reply to: Your theme (Yolo Giraffe) contains outdated copies of some WooCommerce template #31750

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    Thank you for contacting us.

    Yes, we have overwritten the WooCommerce template file in our theme. So you will see the notice when the WooCommerce updates the template file. We will check and update our theme soon. You still can you the theme without the issue.

    Regards.

    10 months, 2 weeks ago in reply to: Yolo image carousel #31742

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    I can't access your wp-admin page. Please let us access your site again.

    Regards.

    10 months, 2 weeks ago in reply to: After updating my theme my site doesn´t work #31741

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    Thank you for contacting us.

    Please provide us with your site URL, admin and FTP account. We need access your site to help you debug the issue.

    Regards.

    10 months, 2 weeks ago in reply to: Form Layout Problem #31740

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    I have added custom CSS on the Customize/ Additional CSS. You can refer to the CSS and use it for another field.

    Regards.

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