Jackie

Forum Replies Created

Viewing 15 posts - 136 through 150 (of 5,025 total)
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  • 11 months ago in reply to: I can’t change the header #31805

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    I'm sorry for that, I want to help you fix all our theme issues. Please provide us with your site info. We will access your site to help you check it soon.

    Regards.

    11 months ago in reply to: I can’t change the header #31803

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    Please edit the page and check the page option/page header. We also have the option on the page to overwrite the theme option config. If the option "header customize" is on, please turn off that option, then you will see the page header as the theme option. https://prnt.sc/Af11Brt7RzS4

    Please recheck it.

    Regards.

    11 months ago in reply to: Theme errors #31802

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    We have released a new version 1.8.9 fixed the outdated template file issue. We also support that tiktok icon.

    Please get that version and recheck it.

    Regards.

    11 months ago in reply to: Your theme (Yolo Giraffe) contains outdated copies of some WooCommerce template #31801

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    We have updated the last version on your site to help you fix that issue.

    Please recheck it.

    Regards.

    11 months ago in reply to: problems translating some parts of the text in the template #31800

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    I have checked and fixed that issue on your site. https://prnt.sc/U88_S9xDxqGl

    Please recheck it.

    Regards.

    11 months ago in reply to: Grid layout #31792

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    If your product has the same image, you will have a masonry layout as the grid.

    Please recheck it.

    Regards.

    11 months ago in reply to: Critical Website Error after activating WooCommerce Plugin with Rubino Theme #31791

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Yes, please enable the wp_debug and wp_debug_log and give us the debug content.

    Regards.

    11 months, 1 week ago in reply to: Theme errors #31789

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    With the WooCommerce outdated template file issue. We will check and update our theme soon. You still can use the theme without the issue.

    Regards.

    11 months, 1 week ago in reply to: Critical Website Error after activating WooCommerce Plugin with Rubino Theme #31788

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    Please check and provide us with the link image issue again. And provide us with your site URL, admin and FTP account. We need access your site to help you check the issue.

    Regards.

    11 months, 1 week ago in reply to: Line Warning #31787

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    I have checked and help you fix the front-end menu display issue.

    Please recheck it.

    Regards.

    11 months, 1 week ago in reply to: Revolution slider not working woth the latest version of the sofani framework #31786

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us and sorry for the late response.

    I have checked your site, the revolution slider still works fine. https://prnt.sc/QW6kqOIhs4yl

    Please recheck it and let us know again if you still have the issue.

    Regards.

    11 months, 1 week ago in reply to: Yolo image carousel #31785

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    It has the conflict carousel library with the Elementor plugin. We will update our theme to fix that issue soon.

    Regards.

    11 months, 1 week ago in reply to: After updating my theme my site doesn´t work #31784

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Sorry for the late response.

    I have checked and updated the theme to 1.2.1, the site still works fine. The spinner disappears after all content is loaded. https://prnt.sc/pHwipBCMom0b

    Please recheck it.

    Regards.

     

    11 months, 1 week ago in reply to: problems translating some parts of the text in the template #31782

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Sorry for the late response.

    We have checked and fixed that language issue on your site. https://prnt.sc/E-gzHZ3AEPLY

    Please recheck it.

    Regards.

    11 months, 2 weeks ago in reply to: How do you install the demo? #31754

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi Billym.

    After installing the theme and importing the demo data. You will have the site the same as our demo.

    Then you can edit the page with the Elementor.

    Please recheck it.

    Regards.

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