Jackie

Forum Replies Created

Viewing 15 posts - 136 through 150 (of 5,032 total)
1 2 3 … 9 10 11 … 334 335 336
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  • 1 year, 4 months ago in reply to: Real Cookie Banner PlugIn – vs. – Yolo Rubino Framework issue #31820

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128
    This reply has been marked as private.
    1 year, 4 months ago in reply to: Motor Demo Import always stuck and never finnish #31819

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128
    This reply has been marked as private.
    1 year, 4 months ago in reply to: Critical Website Error after activating WooCommerce Plugin with Rubino Theme #31816

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Thank you for your feedback and your suggested solution.

    If you need help, please let us know again.

    Regards.

    1 year, 4 months ago in reply to: Broken Site #31814

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi.

    We have found the issue with our source code. We will release a new version to fix it soon.

    Regards.

    1 year, 4 months ago in reply to: Motor Demo Import always stuck and never finnish #31813

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi.

    Thank you for contacting us.

    Please provide us with your site URL and admin account. We will access your site to help you check the import demo issue. Don't forget to check "Set as private reply" to protect your reply message.

    Regards.

    1 year, 4 months ago in reply to: Increase the size of mobile logo #31812

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi.

    Thank you for contacting us.

    I have added the custom CSS to help you increase the height of the mobile logo. You can check the custom CSS via theme options/ Custom CSS & Script/ Custom CSS.

    Please recheck it.

    Regards.

    1 year, 4 months ago in reply to: Broken Site #31808

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi.

    Thank you for your feedback.

    I have checked and fixed that issue on your site.

    Please recheck it.

    Regards.

    1 year, 4 months ago in reply to: I can’t change the header #31805

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    I'm sorry for that, I want to help you fix all our theme issues. Please provide us with your site info. We will access your site to help you check it soon.

    Regards.

    1 year, 4 months ago in reply to: I can’t change the header #31803

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi.

    Thank you for contacting us.

    Please edit the page and check the page option/page header. We also have the option on the page to overwrite the theme option config. If the option "header customize" is on, please turn off that option, then you will see the page header as the theme option. https://prnt.sc/Af11Brt7RzS4

    Please recheck it.

    Regards.

    1 year, 4 months ago in reply to: Theme errors #31802

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi.

    We have released a new version 1.8.9 fixed the outdated template file issue. We also support that tiktok icon.

    Please get that version and recheck it.

    Regards.

    1 year, 4 months ago in reply to: Your theme (Yolo Giraffe) contains outdated copies of some WooCommerce template #31801

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi.

    We have updated the last version on your site to help you fix that issue.

    Please recheck it.

    Regards.

    1 year, 4 months ago in reply to: problems translating some parts of the text in the template #31800

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi.

    I have checked and fixed that issue on your site. https://prnt.sc/U88_S9xDxqGl

    Please recheck it.

    Regards.

    1 year, 5 months ago in reply to: Grid layout #31792

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi.

    Thank you for contacting us.

    If your product has the same image, you will have a masonry layout as the grid.

    Please recheck it.

    Regards.

    1 year, 5 months ago in reply to: Critical Website Error after activating WooCommerce Plugin with Rubino Theme #31791

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Yes, please enable the wp_debug and wp_debug_log and give us the debug content.

    Regards.

    1 year, 5 months ago in reply to: Theme errors #31789

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi.

    Thank you for contacting us.

    With the WooCommerce outdated template file issue. We will check and update our theme soon. You still can use the theme without the issue.

    Regards.

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Viewing 15 posts - 136 through 150 (of 5,032 total)
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