Jackie

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Viewing 15 posts - 1,606 through 1,620 (of 5,025 total)
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  • 3 years, 10 months ago in reply to: Demo import failed #27028

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hello.

    Thank you for contacting us.

    As I see, you have clicked to import demo data too many times.

    Please give us your site URL, and admin account. We will help you reset the demo and install it again.

    Thanks.

    3 years, 10 months ago in reply to: Create a second language with Jhana theme… #27027

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi again.

    The flag has displayed in the same line as the menu item. https://prnt.sc/p2H5BW5vuvif

    Please check it again.

    The Polylang, maybe have some file errors when you install it. Don't worry about that, that is a popular plugin and it will update soon if have an issue.

    Thanks.

     

    3 years, 10 months ago in reply to: Demo Pages not imported when installing #27026

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi again.

    That is the off-canvas sidebar, you can add the content to the sidebar via Appearance/ Widgets/ Off Canvas Sidebar: https://prnt.sc/IQkc7BoVBSeA

    You also can remove the toggle icon via theme options/ Header/ Header 2 options/ header customize right navigation config: https://prnt.sc/ymdockvawpJq and disable the Canvas menu option.

    Please check it again.

    3 years, 10 months ago in reply to: Demo Import Failed #27025

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi again.

    Sorry for the late response.

    Yes, we know about that issue from the hosting config for the file permission.

    If you need help, please let us know again.

    Thanks.

    3 years, 10 months ago in reply to: Are you for real putting headings everywhere?? #27024

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Yes, we have checked our theme and found some issues when using the h1 tag on the page. We will check and update our theme soon.

    Thank you for your feedback.

     

    3 years, 10 months ago in reply to: Demo Import Failed #26999

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Do you have Cpanel account? Please give us that info, we need to access your server and check something.

    Thanks.

    3 years, 10 months ago in reply to: Demo Import Failed #26990

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi again.

    We have checked your site and found the 403 Forbidden issue with the theme option. Maybe that issue from your Litespeed config at the server.

    Can you check it again?

    Thanks.

    3 years, 10 months ago in reply to: Create a class #26987

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi again.

    1. With the Polylang free version, you can't translate the slug of the theme language. So you need to use 3rd plugin: Loco translate plugin to translate the theme language. We have installed that plugin and help you translated the "Class information" string. You can do with another string as you want. https://prnt.sc/D9hpZ2qcdg6r

    2. To hide the comment on the class details page. Please go to edit the class and uncheck "Allow comments" on the discussion option. https://prnt.sc/Y6XrooEIM3kb

    Please check it again.

    Thanks.

    3 years, 10 months ago in reply to: Create a second language with Jhana theme… #26986

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi again.

    We have checked and added the language flag to your header.

    For the polylang, after removing the old version and installing the last version, everything works fine.

    Please check it again.

    Thanks.

    3 years, 10 months ago in reply to: Demo Import Failed #26985

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hello.

    Thank you for contacting us.

    Please give us your site URL and admin account. We will help you check that issue soon.

    Thanks.

    3 years, 10 months ago in reply to: Icons Service page problem #26984

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Yes, if you need help, please let us know again.

    Thanks.

    3 years, 10 months ago in reply to: No Favicon option in Header > Logo #26972

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hello.

    Thank you for contacting us.

    For the favicon icon, it is the default of WordPress. Please go to Appearance/ Customize/ Site identity/ and upload your logo icon.

    Thanks.

    3 years, 10 months ago in reply to: Demo Pages not imported when installing #26971

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi again.

    We have checked and helped you change the class sidebar info. Please check it again.

    For the timetable, it can show the passed events or classes. Please click to prev button on the timetable, it will display the previous weeks. https://prnt.sc/Y8Udn42ZZC4i

    Thanks.

    3 years, 10 months ago in reply to: Yolo Timetable plugin Error #26968

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi again.

    We have activated that plugin and found the issue with your site.

    Please give us the FTP account, we need to debug the source code.

    Thanks.

    3 years, 10 months ago in reply to: Icons Service page problem #26967

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi again.

    We have checked and fixed that issue on your site by saving the page content.

    Please check it again.

    Thanks.

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