Jackie

[Jackie]

Hello.

Thank you for contacting us.

Please give us the admin account and dashboard login URL, we will access your site and help you add the custom CSS to fix that issue.

Thanks.

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[Jackie]

Hello.

Thank you for contacting us.

Yes, we have checked and found that issue with the class details page.

Please give us your site URL, admin account. We will access your site and help you fix that issue soon.

Thanks.

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[Jackie]

Yes, I see that issue on your site from the source code.

Please give us your site admin account. We will help you check it soon.

Thanks.

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[Jackie]

Hi again.

You can give us your site info via reply comment. Don't forget to check "Private reply", it will help you protect your site info.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

Please add your purchase code to Giraffe/ Dashboard option.

Then go to Dashboard/ Update, you will see the updated version of WPBakery Page builder to update.

Thanks.

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[Jackie]

Hello.

Thank you for contacting us.

Please set "Open link in a new tab" for that button config. As I see it still works fine.

Please check it again.

Thanks.

 

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[Jackie]

Hello.

Thank you for your feedback.

Yes, we will check and update that string soon.

Thanks.

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[Jackie]

Hi.

Do you want to click to email on the teacher details page? It needs to change the source code.

Please give us your site URL, admin, and FTP account. We can help you add the source code for the email link.

Thanks.

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[Jackie]

Hello.

Thank you for contacting us.

For the Footer translate, you can follow that topic, which will help you translate the footer with WPML.

https://wpml.org/forums/topic/translate-footer-loated-on-yolo-sofani-themes-framework/

Thanks.

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[Jackie]

Hello.

Thank you for contacting us.

Yes, the issue when you double click to import the demo data.

We have checked and helped you remove that menu.

Please check it again.

Thanks.

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[Jackie]

Hi again.

1. For the logo size, as I see, you are using the logo size 512x512px but the header height only 130px. That is the reason your logo small, please check your logo and remove the space on the logo, that will help the logo bigger.

2. For the currency, when I change your currency to Euro, it also changes the logo to the Euro, you can check that with an incognito browser. I'm afraid have the server cache. Do you have the Cloudflare cache?

Please check it again.

Thanks.

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[Jackie]

Hi again.

We have installed the Classic Editor to disable Gutenberg editor, the WPBakery Backend editor works fine.

I have disabled the Akismet plugin, now it has the back-end issue when we enable that plugin again. I'm afraid have the cache on your server.

Please check it again.

Thanks

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[Jackie]

Hi [email protected]

Please give us your site admin account. We will help you check it soon. I think the issue from your config or cache on your server.

Thanks.

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[Jackie]

Hello.
Thank you for contacting us.
To change the purchase code on your website, please go to dashboard/ Behealth/ Dashboard/ and revalidate your purchase code again. https://prnt.sc/w4d5ew
And on our Support website, please add your new code to your account. That will help you access our support site.
Thanks.

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[Jackie]

Hello.

Thank you for contacting us.

To change the hover for the category dropdown display, you can use the custom CSS below

.nav-categories:hover .nav-vertical { display: block!important; }

Please check it again.

Thanks.

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