Jackie

Forum Replies Created

Viewing 15 posts - 3,391 through 3,405 (of 5,025 total)
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  • 5 years, 9 months ago in reply to: My Purchase code is not validated with your server #21014

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    Can you give us your site URL, admin account? We will help you check the purchase code issue soon.

    Thanks.

    5 years, 9 months ago in reply to: Slideshow items is displayed one under the other #21010

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi again.

    We have checked and found the issue from the optimized plugin. I have ignored the js from our plugin. Now it works fine.

    Please check it again.

    Thanks.

    5 years, 9 months ago in reply to: All headers except for Header1 working not correctly,all HTML Settings destroyed #21008

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    Please give us your site admin account. We will help you check that issue soon.

    Thanks.

    5 years, 9 months ago in reply to: Slideshow items is displayed one under the other #21007

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    Please give us the admin access, we need to check the config.

    Thanks.

    5 years, 9 months ago in reply to: Slider disappears when using certain images #21005

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi again.

    We have checked and found that issue, but maybe you have to change the admin account.

    Please check it and give us access to your site again. We will help you fix that issue soon.

    Thanks.

    5 years, 9 months ago in reply to: Slider disappears when using certain images #21003

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Yes, please let us check it again because we use the jquery to calculate the height of the image tag.

    Thanks.

    5 years, 9 months ago in reply to: Slider disappears when using certain images #20999

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi again.

    We have checked your site and see the issue from the web version image of the Imagify plugin. Because the plugin can't get the height of the image when you enabling that option.

    Please check it again.

    Thanks.

    5 years, 9 months ago in reply to: Full width image #20996

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi Antonio Costa

    Please give us your site admin account, we will help you check that issue again.

    To protect your site info, please set a private reply for the admin account.

    Thanks.

    5 years, 9 months ago in reply to: breadcrumb problem #20994

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi again.

    Maybe have the cache issue on your browser. Please check it again.

    Thanks.

    5 years, 9 months ago in reply to: Slider disappears when using certain images #20993

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    Please give us your site admin account. We will help you check it soon. Maybe have the CSS issue.

    Thanks.

    5 years, 10 months ago in reply to: breadcrumb problem #20981

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi again.

    Yes, I have checked and added the custom CSS to help you fix that issue.

    Please check it again.

    Thanks.

    5 years, 10 months ago in reply to: RevSlider on mobile #20979

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Yes, the issue when you set height for the slide on the mobile. Please turn off that option it will auto resize your slider.

    Thanks.

    5 years, 10 months ago in reply to: Registration form username #20978

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    Can you give us your site URL? We need to check it on your site.

    Thanks.

    5 years, 10 months ago in reply to: Installation and configure the sofani theme #20977

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Yes, please check it again. I have changed the code to help you display two column on the home page.

    Thanks.

    5 years, 10 months ago in reply to: Installation and configure the sofani theme #20964

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi again.

    We have added the custom CSS to show display two columns on the mobile device.

    Please check it again.

    Thanks.

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