Jackie

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Viewing 15 posts - 3,391 through 3,405 (of 5,027 total)
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  • 6 years ago in reply to: Installation and configure the sofani theme #21023

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5123

    Hi again.

    Sorry for the late response.

    1. For the mobile menu on the bathroom category page, as I see it still works fine.

    2. For the single image shortcode on the bathroom page, to make two columns on the mobile, please go to the page, edit column/ responsive and select column 6 for the mobile device  as this: https://prnt.sc/s11dro

    3. For the breadcrumb, I have added the custom CSS to mobile the breadcrumb to bottom as you want. Please check it again.

    Please check it again.

    Thanks.

    6 years ago in reply to: My Purchase code is not validated with your server #21016

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5123

    Hi again.

    Yes, your site info has protected. I have checked and helped you installed the required plugin and imported demo data. But some images can't import to your site.

    Can you check your PHP server config and increase some value as this article: https://yolotheme.com/knowledge-base/recommended-php-configuration-limits/ then we will help you import the demo image again.

    Please check it and let us know again.

    Thanks.

    6 years ago in reply to: My Purchase code is not validated with your server #21014

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5123

    Hi.

    Thank you for contacting us.

    Can you give us your site URL, admin account? We will help you check the purchase code issue soon.

    Thanks.

    6 years ago in reply to: Slideshow items is displayed one under the other #21010

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5123

    Hi again.

    We have checked and found the issue from the optimized plugin. I have ignored the js from our plugin. Now it works fine.

    Please check it again.

    Thanks.

    6 years ago in reply to: All headers except for Header1 working not correctly,all HTML Settings destroyed #21008

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5123

    Hi.

    Thank you for contacting us.

    Please give us your site admin account. We will help you check that issue soon.

    Thanks.

    6 years ago in reply to: Slideshow items is displayed one under the other #21007

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5123

    Hi.

    Thank you for contacting us.

    Please give us the admin access, we need to check the config.

    Thanks.

    6 years ago in reply to: Slider disappears when using certain images #21005

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5123

    Hi again.

    We have checked and found that issue, but maybe you have to change the admin account.

    Please check it and give us access to your site again. We will help you fix that issue soon.

    Thanks.

    6 years ago in reply to: Slider disappears when using certain images #21003

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5123

    Yes, please let us check it again because we use the jquery to calculate the height of the image tag.

    Thanks.

    6 years ago in reply to: Slider disappears when using certain images #20999

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5123

    Hi again.

    We have checked your site and see the issue from the web version image of the Imagify plugin. Because the plugin can't get the height of the image when you enabling that option.

    Please check it again.

    Thanks.

    6 years ago in reply to: Full width image #20996

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5123

    Hi Antonio Costa

    Please give us your site admin account, we will help you check that issue again.

    To protect your site info, please set a private reply for the admin account.

    Thanks.

    6 years ago in reply to: breadcrumb problem #20994

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5123

    Hi again.

    Maybe have the cache issue on your browser. Please check it again.

    Thanks.

    6 years ago in reply to: Slider disappears when using certain images #20993

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5123

    Hi.

    Thank you for contacting us.

    Please give us your site admin account. We will help you check it soon. Maybe have the CSS issue.

    Thanks.

    6 years ago in reply to: breadcrumb problem #20981

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5123

    Hi again.

    Yes, I have checked and added the custom CSS to help you fix that issue.

    Please check it again.

    Thanks.

    6 years ago in reply to: RevSlider on mobile #20979

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5123

    Yes, the issue when you set height for the slide on the mobile. Please turn off that option it will auto resize your slider.

    Thanks.

    6 years ago in reply to: Registration form username #20978

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5123

    Hi.

    Thank you for contacting us.

    Can you give us your site URL? We need to check it on your site.

    Thanks.

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