Jackie

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Viewing 15 posts - 3,616 through 3,630 (of 5,030 total)
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  • 6 years, 6 months ago in reply to: Lightbox customisation #20252

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5126

    Hi again.

    I have helped you add the custom code to plugin WooCommerce.

    Please do not update that plugin, it will remove the custom code.

    You can check it again.

    Thanks.

    6 years, 6 months ago in reply to: WordPress Error #20247

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5126

    Sorry, I can't access your site. Please check it again. Maybe you have block access from another country.

    My IP address is 14.177.235.13

    Thanks.

    6 years, 6 months ago in reply to: How to remove demo? #20245

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5126

    To reset the database, you can use a plugin Database reset.

    Thanks.

    6 years, 6 months ago in reply to: Lightbox customisation #20244

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5126

    Hi again.

    The popup windows are using PrettyPhoto jquery, the jQuery from WooCommerce are overwrite the jQuery in our plugin.

    We can help you increase the width of popup and add fullscreen for youtube, but it needs to change the jQuery in the WooCommerce plugin. When you updating the WooCommerce, it will remove the jQuery.

    Thanks.

    6 years, 6 months ago in reply to: How to remove demo? #20242

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5126

    Hi.

    Thank you for contacting us.

    As I see, you can reset the database and click to import demo one times again. Do not click duplicate to import demo data. It will duplicate import data.

    Thanks.

    6 years, 6 months ago in reply to: WordPress Error #20241

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5126

    Yes, you can send your site info to our [email protected] email.

    Or you can send the reply with a private reply option. It also protects your site info.

    Thanks.

    6 years, 6 months ago in reply to: Cannot Install Demo Content #20236

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5126

    Hi again.

    Please reply to the message with a private check. https://prnt.sc/qcuoke

    It will help you protect your reply info.

    Thanks.

    6 years, 6 months ago in reply to: WordPress and plugins issue #20235

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5126

    Yes, We have installed the cache plugin to help you improve the site speed.

    Can you check it again?

    Thanks.

    6 years, 6 months ago in reply to: Lightbox customisation #20234

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5126

    Hi.

    Thank you for contacting us and sorry for the late response.

    Are you talking about the Portfolio lightbox or what?

    Please tell us to know again. Don't forget to give us the site info you want to do the custom.

    Thanks.

    6 years, 6 months ago in reply to: Critical Error (yolo_framework_loader.php failed to open stream #20233

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5126

    Hi.

    Thank you for contacting us and sorry for the late response.

    Please give us your site URL, admin and FTP account.

    We will help you check that issue soon.

    Thanks.

    6 years, 6 months ago in reply to: WordPress Error #20232

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5126

    Hi.

    Thank you for contacting us.

    To set up your customize the theme, please go to Motor/ Theme options and set up your site as you want.

    Our theme using Theme options, not the Customizer.

    And please give us your site URL, admin and FTP account. We will help you check that issue again.

    Thanks.

    6 years, 6 months ago in reply to: Cannot Install Demo Content #20227

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5126

    Hi.

    Thank you for contacting us.

    You can ignore the message and go to the home page to see, the data demo has installed on your site.

    Please give us the site URL, admin account. We will help you check it again.

    Thanks.

    6 years, 6 months ago in reply to: WordPress and plugins issue #20218

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5126

    Yes, we have checked and found the issue from the cache plugin.

    Now everything fine.

    Please check it again.

    Thanks.

    6 years, 6 months ago in reply to: YOLO video player issue #20210

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5126

    Maybe have the cache on the chrome browser.

    Please check it again.

    Thanks.

    6 years, 6 months ago in reply to: WordPress and plugins issue #20208

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5126

    Hi again.

    We have checked and found the issue from your plugins folder. https://prnt.sc/q8qlpo

    As I see, you have changed the plugins folder to "plugins1". That is a reason you can't get the plugin for your site.

    We have fixed that issue on your site.

    Please check it again.

    Thanks.

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