Jackie

[Jackie]

Yes, that is our holiday in my country. Okay, let me check your site again.

Thank you.

Jackie.

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[Jackie]

Hi again.

Sorry for the late response.

We have checked your another ticket and we will help you check the issue soon.

Thank you.

Jackie.

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[Jackie]

Hi.

Thank you for contacting us and sorry for the late response. We are in the Lunar New Year holiday.

Can you give us the authentication account again? We can't access your site.

Thank you.

Jackie.

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[Jackie]

Hi Katla.

Thank you for contacting us and sorry for the late response. We are in the Lunar New Year holiday.

Can you give us your site info again? We will help you check it soon.

Thank you.

Jackie.

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[Jackie]

Hi.

Thank you for contacting us.

We have checked your site again, try to edit the home page with the visual composer, it still works.

On the home page, we changed the product to decaura bricks, change the yolo banner shortcode title.

Everything still works fine.

Please check your site again.

Thank you.

Jackie.

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[Jackie]

Hi.

Thank you for contacting us.

Can you give us your site URL, admin, FTP account? We will help you check that issue again.

If yes, please give us the cPanel account, it can help you fix your site when have to change the database.

Thank you.

Jackie.

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[Jackie]

Hi.

Thank you for feedback us.

We have checked your site and found the issue with your custom font.

https://prnt.sc/hfpkfa

Please check the code load to the font on your site, it should load with HTTPS method.

Thank you.

Jackie.

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[Jackie]

Hi Again.

Thank you for feedback us.

I think the issue with your config. Can you give us your site URL, admin account again?

Thank you.

Jackie.

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[Jackie]

Hi again.

#1. We use style fullwidth for your header,

#2. We add CSS to reduce logo max-height when responsive on your site at theme options/ Custom CSS.

You can find the CSS

html header.header-8 .yolo-header-nav-wrapper .container .yolo-header-wrapper .header-left .header-logo a img {
   max-height: 90px !important;
}

Please check it again.

Thank you.
Jackie.

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[Jackie]

Hi Again.

Yes, we can help you do it.

Please give us the admin account again.

We will help you check it again.

Thank you.

Jackie.

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[Jackie]

Hi Again.

Thank you for feedback us.

If still have any issue, please don't hesitate to contact us again.

Thank you.

Jackie.

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[Jackie]

Hi.

Thank you for contacting us.

Can you give us your site URL, admin account?

We will help you check that issue again.

Thank you.

Jackie.

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[Jackie]

Hi.

Thank you for contacting us.

Sorry, we can't provide the Visual composer license key. You need to buy this plugin from that author.

We just plugin package install, and you can use this plugin without the license key.

It still has the function compatible with our theme.

Thank you.

Jackie.

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[Jackie]

Hi Again.

Thank you for feedback us.

We have checked your site again and see you have the login button on the top bar right.

https://prnt.sc/h8ylk0

Please check it again.

Thank you.

Jackie.

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[Jackie]

Hi.

Thank you for contacting us.

Can you give us your site URL, admin account?

We will help you check it again.

Thank you.

Jackie.

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