Jackie

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Viewing 15 posts - 4,036 through 4,050 (of 5,036 total)
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  • 8 years, 11 months ago in reply to: Products displaying going down instead of across in columns #12368

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi Again.

    I have updated your theme and plugin to the latest version to fix some issue.

    Please check it again.

    Thank you.

    Jackie.

    8 years, 11 months ago in reply to: visual composer activate problem #12366

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi Again.

    Sorry for the late response.

    I have access to your File manager, but the admin account has changed. Are you change the admin password?

    Please check it again.

    Thank you.

    Jackie.

    8 years, 11 months ago in reply to: How to place blog updates inside the megamenu? #12259

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi.

    Thank you for contacting us.

    #1. you need to create Mega Menu Tab widget with Yolo Post thumbnail widget as this https://prnt.sc/gwdem1

    #2. Go to menu manage, enable the Mega menu for top level first.

    https://prnt.sc/gwdf0t

    and on the submenu, select the menu widget on step 1 https://prnt.sc/gwdf0t

    Thank you.

    Jackie.

    8 years, 11 months ago in reply to: visual composer activate problem #12258

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi.

    Thank you for contacting us.

    Can you check the FTP account info again? We can't access to your site.

    Thank you.

    Jackie.

    8 years, 11 months ago in reply to: Purchase Code Validation Fail #12255

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi.

    Thank you for feedback us.

    We have check your site and found the issue with PHP setting it to small.

    That is why you can't install the visual composer or revolution slider to your site.

    https://prnt.sc/gwcpwj

    You can refer the article to increase your setting fit with your site.

    Recommended PHP Configuration Limits

    To install the dummy data, you need to install yolo-sofani-framewok plugin first then increase the PHP setting. Because it effects to response time on your site when getting the image from our server.

    And with purchase code, can you check the cURL on your server. It needs to enable this function.

    Please check it again.

    Thank you.

    Jackie.

     

    8 years, 11 months ago in reply to: ThemeForest Purchase Code failed #12252

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi Again.

    Thank you for feedback us.

    We have fixed the issue on our server.

    Now your purchase has activated.

    Please check it again.

    Thank you.

    Jackie.

    8 years, 11 months ago in reply to: Purchase Code Validation Fail #12251

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi Again.

    Thank you for feedback us.

    We have fixed that issue on our server. Now you can verify the purchase code.

    Please check it again.

    Thank you.

    Jackie.

    8 years, 11 months ago in reply to: Purchase validation code fail #12250

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi Again.

    Thank you for feedback us.

    We have fixed that issue on our server. Now you can verify the purchase code.

    Please check it again.

    Thank you.

    Jackie.

    8 years, 11 months ago in reply to: Purchase validation code fail #12249

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi Again.

    Thank you for feedback us.

    We have fixed that issue on our server. Now you can verify the purchase code.

    Please check it again.

    Thank you.

    Jackie.

    8 years, 11 months ago in reply to: Purchase Code Validation Fail #12248

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi.

    Thank you for feedback us.

    We have added the purchase to your site and validated this code.

    Please check it again.

    Thank you.

    Jackie.

    8 years, 11 months ago in reply to: Purchase Code Validation Fail 2 #12247

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi.

    Thank you for feedback us.

    We have added the purchase to your site and validated this code.

    Please check it again.

    Thank you.

    Jackie.

    8 years, 11 months ago in reply to: Empty page after demo uploading #12210

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Okay, thank you for feedback us. 🙂

    8 years, 11 months ago in reply to: visual composer activate problem #12208

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Yes. I found that issue on your site. I have turned off Visual Composer plugin on your site and everything gone.

    Can you give us the FTP account? We will help you debug that issue and update the plugin soon.

    Thank you.

    Jackie.

    8 years, 11 months ago in reply to: Variations products issue #12207

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi.

    Thank you for contacting us.

    Can you give us your site URL, admin, FTP account?

    We will help you check that issue again.

    Thank you.

    Jackie.

    8 years, 11 months ago in reply to: Empty page after demo uploading #12206

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi Again.

    I have checked your site and found the issue with WooCommerce version. Your site uses old version 2.6.x. But with the latest version, we have updated our theme to fix the issue with WooCommerce 3.x

    Maybe some function not work with that version ( 2.6.4)

    Can you upgrade that plugin to the latest version?

    Thank you.

    Jackie.

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