Jackie

Forum Replies Created

Viewing 15 posts - 4,021 through 4,035 (of 5,036 total)
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  • 8 years, 11 months ago in reply to: Making Color variable attribute and size variable attribute like on theme demo #12533

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi.

    Thank you for contacting us.

    It just is a variable product, please set your variable as you want, it will show the demo.

    If still not work, please give us your site URL, admin account. We will help you check it again.

    Thank you.

    Jackie.

    8 years, 11 months ago in reply to: Hi, i have problem with customizer updates #12532

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi.

    Thank you for feedback us.

    We have checked your site and everything fine. We trying to change primary color and it still works.

    Please check it again.

    Thank you.

    Jackie.

    8 years, 11 months ago in reply to: split header does not load elements on the left and footer editor does not load #12531

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi.

    Thank you for contacting us.

    #1. Can you give us your site URL, admin account? We will help you check it again. And don't forget to set private reply for the site info. It will help you protect your site.

    #2. Maybe you forget to enable Visual Composer for footer block post type, please go to Visual Composer/ Role manager/ Post type: select custom and check to footer block.

    Please check it again.

    Thank you.

    Jackie.

    8 years, 11 months ago in reply to: Variations products issue #12503

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi again.

    Please check the FTP account again. It doesn't work.

    Thank you.
    Jackie

    8 years, 11 months ago in reply to: order tracking text overlapping #12498

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi.

    Thank you for contacting us.

    We have checked your site and found the issue with your shortcode setting.

    #1. You used the shortcode single image but not set image for this shortcode

    #2. The shortcode have margin-bottom -110px. That is why your content on mobile have mixed.

    https://prnt.sc/gzpa02

    Please check it again.

    Thank you.

    Jackie.

    8 years, 11 months ago in reply to: DEMO is not being installed correctly #12473

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi Aspam1982.

    Thank you for feedback us.

    You can ignore this issue, I have installed to your site again.

    Please check it again.

    Thank you.

    Jackie.

    8 years, 11 months ago in reply to: Logo Carousel pictures too big #12472

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi.

    Please check it again.

    The client logo link to correct link as your input.

    Please check it again.

    Thank you.

    Jackie.

    8 years, 11 months ago in reply to: visual composer activate problem #12471

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi Again.

    We have installed the latest version of Visual Composer to your site.

    Please check it again.

    Thank you.

    Jackie.

    8 years, 11 months ago in reply to: Hi, i have problem with customizer updates #12470

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi.

    Thank you for contacting us.

    Can you give us your site info admin account via private reply?

    We will help you check it again.

    Thank you.

    Jackie.

    8 years, 11 months ago in reply to: Importing Demo content stuck. #12461

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi Domemvs.

    Please update our theme & plugin to latest version.

    It will help you fix that issue.

    If you can't do it by yourself, please give us your site info, admin account, FTP. We will help you.

    Thank you.

    Jackie.

    8 years, 11 months ago in reply to: Fatal Error #12460

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi.

    Thank you for feedback us.

    Please upgrade your PHP version to 5.5 or higher, because your PHP version too old ( 5.3 ) and some function can't work.

    Please check it again.

    Thank you.

    Jackie.

    8 years, 11 months ago in reply to: Partial Hidden Image , Hover Effect & Tags in Shop & Configure Single Prod Shop #12409

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi Again.

    Please check the FTP again, I can't access to your site.

    And please give us your admin account too.

    Thank you.

    Jackie.

    8 years, 11 months ago in reply to: Stuck importing Data (installing Theme) #12402

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi Again.

    We have fixed that issue on the last version. Don't worry about that in next time.

    Thank you.

    Jackie.

    8 years, 11 months ago in reply to: Stuck importing Data (installing Theme) #12375

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi Again.

    I have installed the dummy data to your site.

    Please check it again.

    Thank you.

    Jackie.

    8 years, 11 months ago in reply to: Visual composer not loading properly and can't change settings #12369

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi.

    Thank you for contacting us.

    We have checked your site and found the issue with site domain.

    https://prnt.sc/gye1cq

    That is why your source code can't get the source code.

    This issue also happens when you use default WordPress theme.

    Please check it again.

    Thank you.

    Jackie.

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