Jackie

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Viewing 15 posts - 4,021 through 4,035 (of 5,032 total)
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  • 8 years, 8 months ago in reply to: order tracking text overlapping #12498

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi.

    Thank you for contacting us.

    We have checked your site and found the issue with your shortcode setting.

    #1. You used the shortcode single image but not set image for this shortcode

    #2. The shortcode have margin-bottom -110px. That is why your content on mobile have mixed.

    https://prnt.sc/gzpa02

    Please check it again.

    Thank you.

    Jackie.

    8 years, 8 months ago in reply to: DEMO is not being installed correctly #12473

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi Aspam1982.

    Thank you for feedback us.

    You can ignore this issue, I have installed to your site again.

    Please check it again.

    Thank you.

    Jackie.

    8 years, 8 months ago in reply to: Logo Carousel pictures too big #12472

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi.

    Please check it again.

    The client logo link to correct link as your input.

    Please check it again.

    Thank you.

    Jackie.

    8 years, 8 months ago in reply to: visual composer activate problem #12471

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi Again.

    We have installed the latest version of Visual Composer to your site.

    Please check it again.

    Thank you.

    Jackie.

    8 years, 8 months ago in reply to: Hi, i have problem with customizer updates #12470

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi.

    Thank you for contacting us.

    Can you give us your site info admin account via private reply?

    We will help you check it again.

    Thank you.

    Jackie.

    8 years, 8 months ago in reply to: Importing Demo content stuck. #12461

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi Domemvs.

    Please update our theme & plugin to latest version.

    It will help you fix that issue.

    If you can't do it by yourself, please give us your site info, admin account, FTP. We will help you.

    Thank you.

    Jackie.

    8 years, 8 months ago in reply to: Fatal Error #12460

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi.

    Thank you for feedback us.

    Please upgrade your PHP version to 5.5 or higher, because your PHP version too old ( 5.3 ) and some function can't work.

    Please check it again.

    Thank you.

    Jackie.

    8 years, 8 months ago in reply to: Partial Hidden Image , Hover Effect & Tags in Shop & Configure Single Prod Shop #12409

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi Again.

    Please check the FTP again, I can't access to your site.

    And please give us your admin account too.

    Thank you.

    Jackie.

    8 years, 8 months ago in reply to: Stuck importing Data (installing Theme) #12402

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi Again.

    We have fixed that issue on the last version. Don't worry about that in next time.

    Thank you.

    Jackie.

    8 years, 8 months ago in reply to: Stuck importing Data (installing Theme) #12375

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi Again.

    I have installed the dummy data to your site.

    Please check it again.

    Thank you.

    Jackie.

    8 years, 8 months ago in reply to: Visual composer not loading properly and can't change settings #12369

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi.

    Thank you for contacting us.

    We have checked your site and found the issue with site domain.

    https://prnt.sc/gye1cq

    That is why your source code can't get the source code.

    This issue also happens when you use default WordPress theme.

    Please check it again.

    Thank you.

    Jackie.

    8 years, 8 months ago in reply to: Products displaying going down instead of across in columns #12368

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi Again.

    I have updated your theme and plugin to the latest version to fix some issue.

    Please check it again.

    Thank you.

    Jackie.

    8 years, 8 months ago in reply to: visual composer activate problem #12366

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi Again.

    Sorry for the late response.

    I have access to your File manager, but the admin account has changed. Are you change the admin password?

    Please check it again.

    Thank you.

    Jackie.

    8 years, 8 months ago in reply to: How to place blog updates inside the megamenu? #12259

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi.

    Thank you for contacting us.

    #1. you need to create Mega Menu Tab widget with Yolo Post thumbnail widget as this https://prnt.sc/gwdem1

    #2. Go to menu manage, enable the Mega menu for top level first.

    https://prnt.sc/gwdf0t

    and on the submenu, select the menu widget on step 1 https://prnt.sc/gwdf0t

    Thank you.

    Jackie.

    8 years, 8 months ago in reply to: visual composer activate problem #12258

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5128

    Hi.

    Thank you for contacting us.

    Can you check the FTP account info again? We can't access to your site.

    Thank you.

    Jackie.

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