Jackie

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Viewing 15 posts - 4,291 through 4,305 (of 5,025 total)
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  • 8 years, 5 months ago in reply to: Why don't i see Revolution Slider after installing theme and activating plugins? #10824

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    Can you give us your site URL, admin account? We will help you check that issue soon.

    Thank you.

    Jackie.

    8 years, 5 months ago in reply to: Product in cart showing product name and also an html text #10821

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for feedback us.

    We have checked your site again but not found the issue.

    http://prntscr.com/g8kj0y

    Please confirm it again.

    Thank you.

    Jackie.

    8 years, 5 months ago in reply to: Second shop page not working #10820

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi Robert.

    Long time to see you, please give us your site admin, FTP account again. We will help you check that issue soon.

    Thank you.

    Jackie.

    8 years, 5 months ago in reply to: timetable settings not loading after upgrade #10819

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    Can you give us your site admin, FTP account? We will help you check that issue soon.

    Please set private reply for site info message.

    Thank you.

    Jackie.

    8 years, 5 months ago in reply to: Visual Composer don't work on "Footer block" & "Product block" #10818

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    Because we forgot enable the Visual Composer for Footer and Product block, please go to Visual Composer/ Role manager/ and select custom for Post types field and check to product_block and yolo_footer as this image http://prntscr.com/g8kget

    Please check it and feedback us again.

    Thank you.

    Jackie.

    8 years, 5 months ago in reply to: problem with the plugin "Yolo Bestruct Framework" #10809

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for feedback us.

    We have checked your site and found the issue with PHP version ( 5.4 ), it makes some function not work.

    Can you upgrade your PHP to 5.5 or higher?

    Please do it and check it again.

    Thank you.

    Jackie.

    8 years, 5 months ago in reply to: WPBakery Visual Compose #10808

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi Hanan.

    Thank you for contacting us.

    To get the update of the visual composer, please go to your dashboard, click on updates, it will check and notice the updated version of your plugin on your site, include the Visual composer. Then go to plugins/ scroll down to Visual Composer, you will see the update now link as this image http://prntscr.com/g7yg2m

    If not see the updated version, please refresh your updates page again.

    Thank you.

    Jackie.

    8 years, 5 months ago in reply to: Slider Revolution – Additional Slides #10807

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    We have checked your site, add a new slide for home 1 and it still works fine. Please check it again. http://prntscr.com/g7ydik

    If you want us this slide for another page, please use the shortcode Revolution slider and select the slide name want to use for this shortcode http://prntscr.com/g7ydqh

    Thank you.
    Jackie.

    8 years, 5 months ago in reply to: Problem with the loading of the demo content #10806

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi Again.

    Sorry for the late response.

    We have checked and imported the dummy data to your site.

    Now you can setup your site.

    Thank you.

    Jackie.

    8 years, 5 months ago in reply to: Header 2 Typo got instantly smaller, can't be fixed #10786

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Okay, please check your site again. Because you have enabled float option for the header.

    Thanks.

    8 years, 5 months ago in reply to: Problem with the loading of the demo content #10779

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    We have checked your site and found the issue with import demo content.

    Can you give us your FTP account? We need to debug something.

    Thank you.

    Jackie.

    8 years, 5 months ago in reply to: Sidebar creation broken #10778

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi Again.

    We have checked and fixed that issue on your site.

    Please check it again.

    Thank you.

    Jackie.

    8 years, 5 months ago in reply to: Header background color stuck on white #10777

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    We have fixed that issue on your site.

    Now the header background color will get the color of header navigation, you can change the color at Header/ header 2 ( the header select at header options ) / header navigation as this http://prntscr.com/g72kui

    Please check it again.

    Thank you.

    Jackie.

    8 years, 5 months ago in reply to: Sidebar in Portfolio Single #10774

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    Yes, The page layout options not work for Single portfolio details page. We just support the single portfolio layout as theme options/ portfolio settings/ single portfolio layout as this http://prntscr.com/g728jq

    Thank you.

    Jackie.

    8 years, 5 months ago in reply to: Site Gone Full Width?? #10773

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Okay, when you use image for background of slider and want them to image to fit your screen, please check the position X, position Y for the image as this http://prntscr.com/g7272p

    Please check your site again, you will see that.

    Thank you.

    Jackie.

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