Jackie

Forum Replies Created

Viewing 15 posts - 4,306 through 4,320 (of 5,025 total)
1 2 3 … 287 288 289 … 333 334 335
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    Posts
  • 8 years, 5 months ago in reply to: revolution slider is not working #10770

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi Again.

    We have checked your site and imported the slider to your site.

    Now it working fine.

    Please check it again.

    Thank you.

    Jackie.

    8 years, 5 months ago in reply to: revolution slider is not working #10743

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    As I see, you have the issue with installing our dummy data.

    Please give us your site URL, admin account, we will help you check it again.

    Thank you.

    Jackie.

    8 years, 5 months ago in reply to: Install Rubino theme to dashboard site not goes to default theme style #10742

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi Aryanravi.

    Thank you for contacting us.

    Can you give us your site admin account? We will help you check your site setting again.

    Thank you.

    Jackie.

    8 years, 5 months ago in reply to: Header background color stuck on white #10736

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi Whittymedia.

    Thank you for feedback us.

    That is our mistake, we have miss CSS for this options.

    Please check your site again, we have fixed that issue.

    Thank you.

    Jackie.

    8 years, 5 months ago in reply to: Change WooCommerce Additional Information title #10735

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    The text title "Additional information" from WooCommerce plugin, you can use some translate plugin as "Loco translate" find the text in WooCommerce plugin and translate to another text as you want.

    It will help you in that case.

    Please check it again.

    Thank you.

    Jackie.

    8 years, 5 months ago in reply to: Cannot modify title tag and colour in Text Block with Visual Composer #10734

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi Sebstinus.

    Thank you for feedback us.

    We have checked your site and update the visual composer to 5.2.1 version. Now it working fine.

    Please check it again.

    Thank you.

    Jackie.

    8 years, 5 months ago in reply to: language files deleted #10733

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi Alexandre.

    Thank you for feedback us.

    Yes, we know your issue and we will consider about that function in next version.

    But, you can put the language file to system folder as languages/themes/yolo-rubino-<locale>.po.

    It will not delete when update the theme.

    Thank you.

    Jackie.

    8 years, 5 months ago in reply to: Updated theme and now get fatal error #10732

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for feedback us.

    We have fixed that issue on your site.

    Please check it again.

    Thank you.

    Jackie.

    8 years, 5 months ago in reply to: buttons of the shopping cart disappeared #10712

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    Can you give us your site URL, admin account? We will help you check that issue again.

    Thank you.

    Jackie.

    8 years, 5 months ago in reply to: Site Gone Full Width?? #10694

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi Sophie.

    Thank you for feedback us and sorry for the late response.

    With the white line down the whole page on the home page, the issue from your revolution slider setting. We have helped you check and fix that issue again.

    Please check your site again.

    Thank you.

    Jackie.

    8 years, 5 months ago in reply to: Template Outdated #10687

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi jwdesignsllc.

    Thank you for contacting us.

    Yes, we will update this theme in next time.

    Please waiting for us.

    Thank you.

    Jackie.

    8 years, 5 months ago in reply to: Updated theme and now get fatal error #10681

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi Again.

    Please give us your site admin, FTP account again. We will help you check that issue soon.

    Thank you.

    Jackie.

    8 years, 5 months ago in reply to: Error page 404 ( key=wc_order) after checkout #10656

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi ibenjo.

    Thank you for feedback us.

    I have checked your site and found the issue with the Order page.

    I think your PHP version too old (5.3.3), that make some function not work. You should upgrade your PHP to 5.5 or higher, and increase your PHP setting as our recommend https://yolotheme.com/knowledge-base/recommended-php-configuration-limits/

    It will make your site faster. And if the issue still has, please give us FTP account again. We need to debug on your site.

    Thank you.

    Jackie.

    8 years, 5 months ago in reply to: Updated theme and now get fatal error #10647

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi Sherijen1.

    Thank you for feedback us.

    The issue from your update version, you are missing update all our plugin. Please update our plugin ( Yolo Rubino Framework, YL Product layout to the latest version) and also update our theme to 1.1.0.1 version.

    It will help you fix that issue.

    Once again, your site info doesn't correct, I can't access to your site.

    Thank you.

    Jackie.r

    8 years, 5 months ago in reply to: Site not working after update #10646

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi Harlix.

    Thank you for feedback us.

    We have checked and fixed that issue on your site.

    Please check it again.

    Thank you.

    Jackie.

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