Forum Replies Created
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Posts
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Hi jwdesignsllc.
Thank you for contacting us.
Yes, we will update this theme in next time.
Please waiting for us.
Thank you.
Jackie.
Hi Again.
Please give us your site admin, FTP account again. We will help you check that issue soon.
Thank you.
Jackie.
Hi ibenjo.
Thank you for feedback us.
I have checked your site and found the issue with the Order page.
I think your PHP version too old (5.3.3), that make some function not work. You should upgrade your PHP to 5.5 or higher, and increase your PHP setting as our recommend https://yolotheme.com/knowledge-base/recommended-php-configuration-limits/
It will make your site faster. And if the issue still has, please give us FTP account again. We need to debug on your site.
Thank you.
Jackie.
Hi Sherijen1.
Thank you for feedback us.
The issue from your update version, you are missing update all our plugin. Please update our plugin ( Yolo Rubino Framework, YL Product layout to the latest version) and also update our theme to 1.1.0.1 version.
It will help you fix that issue.
Once again, your site info doesn't correct, I can't access to your site.
Thank you.
Jackie.r
Hi Harlix.
Thank you for feedback us.
We have checked and fixed that issue on your site.
Please check it again.
Thank you.
Jackie.
Hi Raising.
We have fixed the issue on your site by save the theme options and clear your site caching.
Because we have changed some config.
Now your site working fine.
Please check it again.
Thank you.
Jackie.
Hi.
Thank you for feedback us.
Yes, you need to update our plugin too.
If have any question, please contact us again.
Thank you.
Jackie.
Hi.
Thank you for contacting us.
Can you give us your site URL, admin account?
We will help you check that issue again.
Thank you.
Jackie.
Hi Johnypk.
Thank you for feedback us.
We have checked and fixed the issue with product filter on the mobile view.
Now it looks better.
You can check it and let us know again.
Thank you.
Jackie.
Hi Alex.
#1. Yes, with the hardcode, we will find the solution to fix that link in next time.
#2. To remove download link on my account page, please go to WooCommerce/ Settings/ Account and at My account endpoints, remove the Download field as this http://prntscr.com/g0d25j
Thank you.
Jackie.
Hi.
Thank you for contacting us.
Please enable the Visual Composer for Footer block post type first by go to
Visual Composer/ Role Manager/ Select custom for post types and check to product_block as this
Thank you.
Jackie.
Hi.
Thank you for feedback us.
Can you give us your site URL, admin, FTP account?
We will help you check that issue again.
Thank you.
Jackie.
Hi Mitizaro.
Thank you for feedback us and sorry for the late response.
Can you give us your site URL, admin, FTP account? I'll help you check the issue with purchase code validate again. And don't forget to give us the purchase code.
You still can use our theme without purchase code, by getting and install the plugin from our Envato Package. It has all our premium plugin for your site.
Thank you.
Jackie.
Hi Mitizaro.
Thank you for feedback us and sorry for the late response.
Can you give us your site URL, admin, FTP account? I'll help you check the issue with purchase code validate again. And don't forget to give us the purchase code.
You still can use our theme without purchase code, by getting and install the plugin from our Envato Package. It has all our premium plugin for your site.
Thank you.
Jackie.
