Jackie

[Jackie]

Hi.

Thank you for feedback us.

Can you give us the FTP account? I need to install and remove some plugin to check something.

http://prntscr.com/fhgfyh

Thank you.

Jackie.

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[Jackie]

Hi.

Thank you for feedback us.

You can ignore the purchase code, we will help you check it later.

You still can get the plugin file from Envato package and install manual for your customer.

If you can't do it, please give us your site URL, admin account. We will help you do it.

Thank you.

Jackie.

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[Jackie]

Hi.

Thank you for feedback us.

We have access to your site and try to install the demo data. But it still not working. I found the issue from PHP setting. Can you increase the PHP setting value as our recommend article

Recommended PHP Configuration Limits

Please check it and let me know again.

I'll help you check the import demo data again.

Thank you.

Jackie.

 

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[Jackie]

Hi,

Thanks for contacting us.

Please give us your website's URL and admin account privately via checking Set as private reply checkbox.

We will check this issue as soon as possible.

Best Regards,

YoloTHeme

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[Jackie]

Hi.

Thank you for contacting us.

Do you have an issue with verify purchase code?

Please give us your site URL, admin account, we will help you check it again.

Thank you.

Jackie.

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[Jackie]

Hi.

Thank you for contacting us.

Please give us site URL again.

Thank you.
Jackie.

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[Jackie]

Hi.

Thank you for feedback us.

Jackie.

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[Jackie]

Hi.

Thank you for feedback us.

Please check your site again. We have installed the dummy data on your site.

Thank you.

Jackie.

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[Jackie]

Hi.

Thank you for feedback us.

#1. Please check the cpanel account again, I can't access to your cPanel account.

#2. Please check your install plugin again, it require FTP account when install, that is why our plugin can't install via our dashboard and TGM plugin.

#3. Please increase your size PHP setting again, It response http://prntscr.com/fd7twf when I trying upload zip plugin to install on your site

Recommended PHP Configuration Limits

Thank you.
Jackie.

 

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[Jackie]

Hi.

Thank you for contacting.

To install our premium plugin, please active your purchase code first.

Please try it again.

Thank you.

Jackie.

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[Jackie]

Hi.

Thank you for contacting us.

We also include the premium plugin in Envato package. You can get the plugin from Envato and install manual.

With the verify purchase code, can you give us your site URL, admin account? We will help you check it again.

Thank you.

Jackie.

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[Jackie]

Hi.

Thank you for choosing our product.

Can you give us your site URL, admin account? We will help you check that issue soon.

Thank you.

Jackie.

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[Jackie]

Hi.

Thank you for contacting us.

As the Envato rule, we can not approve the refund for wrong purchase theme if the customer downloaded this item.

https://themeforest.net/page/customer_refund_policy

But in this case, please give us the purchase code of Motor theme, we will refund the money for this wrong purchase.

Thank you.

Jackie.

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[Jackie]

Hi Nickoarias.

Thank you for contacting us.

We have checked your site and help you install the demo data. But still have some image not get on your site, you can add manually.

We found the issue with purchase code verify from wp_remote_get function. Our theme uses that function to request my server to check the purchase and verify your license.

Can you contact your hosting provider and check that function again?

Thank you.

Jackie.

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[Jackie]

Hi Sebastian.

You can send your info via this email [email protected]

Thank you.
Jackie.

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[Author]

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