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Hi Ashley.
Thank you for contacting us.
Can you give us your site admin account and the URL have to issue? I can't find the link have an issue on your site.
And please update the latest version of this theme, we have config fit row for product page at theme options/ WooCommerce/ Archive Products/ Select product style options. It can help you fix this issue with product grid layout.
Please check it and let us know again.
Regards.
Jackie.
Hi Focuswebtech,
Thank you for choosing our product and so sorry for late response.
Please download package at Envato, we have document include in this package.
Regards.
Jackie.
Hi, Prepdoctors.
Thank you for feedback us and so sorry for late response.
Our plugin not compatible with Avada ( Fusion builder ). It is an add-on of Visual Composer. You need to have Visual Composer to use our shortcode of this plugin.
And if you need a refund, please send us a request, we will refund money for you.
Regards.
Jackie.
Hi,
Please update your PHP version to 5.5 or higher, and make sure your site URL correct.
You can see error message below.
Access to Font at 'http://industriagroup.eu/sanamente/wp-content/plugins/js_composer/assets/lib/bower/font-awesome/fonts/fontawesome-webfont.woff2?v=4.6.3' from origin 'http://www.industriagroup.eu' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'http://www.industriagroup.eu' is therefore not allowed access.It is reason show your error.
Regards.
Hi Again.
Thank you for waiting for us.
We have checked and fixed this issue with the formating.php file. But still, have the issue with your PHP version.
Please update your PHP to 5.5 or higher, because some function not work at PHP 5.4.
Regards.
Jackie.
Hi.
Thank you for contacting us.
You don't need to purchase this item, and don't need to activate the version of the slider. This activates use for auto-update plugin.
We alway give the latest version of all our plugin for custom when install. If you need, you can contact us, we will give you soon.
Regards.
Jackie.
Hi.
Thank you for feedback us.
I have checked your site and found issue with site URL.
Can you give us your admin account? We need to check some config on your site.
Regard.
Jackie.
Hi.
We have checked and fixed this issue with header mobile menu issue.
Please check it and let us know again if you need anything.
Regards.
YoloTheme
Hi.
How did I see this price is 169.25E http://prntscr.com/e3wt0x?
I have updated your woocommerce to the latest version and it fixed this high price filter is 200. It rounding up. And your minimal price is the price of the variable product ( 69,95-149,95). I think it gets max value of this item is 149,95 and rounding down to 149.
You can try to change this value to see it.
Regards.
Hi Daniel.
We so sorry for late response. We have a long holiday ( Lunar year) and just come back to work.
Can you tell me how to make your price display at front-end different with back-end config? Example product have price 199.95E but front-end display 165.25E
And you should update your woo commerce to the latest version, maybe can help you fix the issue with price filter.
Regards.
Jackie.
Hi Thomas.
Thank you for feedback us.
I see you have full our demo content, but with the image, we just use blur and placeholder image to help user can import demo faster. If you need some image in our demo content, you can get it and change to your site.
Regards.
Hi Ivan.
I see you changed your menu, but what is your issue in this case? You can select your shop menu item.
Regards.
Hi Pda.
With this issue, can you give us FTP account? We will help you debug this source code.
Regards.
Jackie.
Hi Jeff.
Thank you for waiting for us.
We have checked your site and found the issue with another plugin. It makes your dashboard to slow. We also disable some plugin and now it works fine.
Can you check your site again and remove another plugin it not necessary.
Regards.
Jackie.
